|Overall Rating: 5|
| ||Pros: food, spa, service|
I recently visited the Grand Velas Riviera Maya resort for a girls' trip. The experience was great and unbeatable for the price. You have done a remarkable job with the hotel and other accommodations. Everything, including the rooms, lobby, pools, restaurants, and spa, were gorgeous and unique. As a frequent traveler, for both work and vacation, I was impressed with the service. The staff was perfectly attentive, but not overbearing. The restaurants were phenomenal. I loved the tableside mango margarita rimmed with chili pepper (how unique and tasty) at Frida. The chiaquiles on the breakfast bar were a great start to each day. The French onion soup at Piaf was the best I've had anywhere. I could go on and on about the food alone, but I'll move on. Each day at the pool was accompanied by the best service that rivals resorts that are far more expensive than the Grand Velas. Humberto, in particular, was the ultimate highlight to every day by the pool. We personally requested him each of the four days were stayed at the Grand Velas and he, thankfully, obliged us. The happiness and courtesy with which Humberto served us a constant flow of margaritas, pina coladas, and tequila, cannot be matched. Humberto exemplifies the great service provided the entire staff. Finally, the spa was one of the finest, if not the finest, that I've been to. The unique water journey alone will make me return to your resort. I will certainly recommend this place to both friends and work colleagues alike. Thank you for the wonderful experience.