Reviews

As you know, we are bigfans of Grand Velas and have been for years. The new resort truly remarkable - there is nothing of it's size that compares anywhere in the Caribbean. The infrastructure, the staff - and the training they have received - and above all the dining experiences make the resort truly one of a kind. We have not had a single customer who has come away disappointed - whether as individuals or members of a group. All have said that they loof forward to returning.

We just completed a business meeting in the Cancun/Mayan Riviera region of Mexico with approx. 180 attendees. Numerous attendees arrived early or departed late to enjoy the area while also attending the working business meeting sessions at the Grand Velas. Prior to the event, several people were nervous about the trip because of the negative media coverage of Mexico. But we reassured them as to the nature/location of the issues, and everyone had a wonderful time and realized that the media was not very familiar with the geography of Mexico (as they now realize Cancun is very hospitable as always and very far away from the border issues). Our group had individual activities in the cities, in the countryside and along the waterfront all along the coast from Cancun to Puerto Aventuras without any incidents whatsoever. And of course, some of the younger attendees enjoyed the fabulous clubs in Playa del Carmen and remarked specifically how safe they felt as they walked along 5th avenue and

On behalf of WIKA, I would like to thank you for the excellent service you and the staff at the Grand Velas Resort and Spa provided while our group from WIKA Instrument Corporation was visiting your beautiful resort. You and your staff catered to every need for our group both graciously and professionally. As our group coordinator, I appreciated the detailed attention for our events which made our group dinners and events exceed everyone???s expectations. Our group welcome and farewell dinners were five star quality in both taste and presentation. I would also like to thank you for sending the Chef to assist us with our meal selections at Cocina De Autor. The special ???off menu??? meal he prepared just for our hospitality team was truly a memorable dining experience! The service we received was exceptional. Our server was both knowledgeable and personable. I will recommend the Grand Velas Resort and Spa to everyone for any future corporate events or personal vacations! Thank you all!

There are too many stories of amazing service to share. I will just say that not only did GV treat my fiance and I like a King and Queen, but they also treated our quests like royalty. We are a very well traveled bunch, and no one has ever seen anything like the service at GV. They truly seemed to go out of their way to make sure our stay and our wedding was amazing. The best part of the people at GV is that they appear to actually have fun at their jobs. One quick story about the service. We did a sunset wedding followed up with an outdoor dinner on the grass lawn and a dance on the nearby patio. Even though we had 40 tiki torches surrounding the area of the dinner & dance, it seemed like it still might be a little too dark. So the morning of our wedding, GV moved 3 full size palms into the area and wrapped them with string lights. I'm not kidding. They moved them back out the next morning. I couldn't believe it. And as great as the property and the staff are, by far the best.