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A You may check into the Grand Velas Riviera Maya at 3 pm. If you arrive earlier and your suite is available, we will do the best we can to accommodate an early check-in. Check out is at 12 pm, but you may leave use the facilities and amenities on your final day.
A There are three lobbies at the Grand Velas Riviera Maya, one at each of our ambiances on the property. Our Zen Grand Nature Ambiance is surrounded by lush vegetation for the ultimate relaxation. Our Ambassador Ambiance features with ocean view suites, and the Grand Class Ambiance.
A Yes, upon check-in, you will need to show proper identification at the front desk. Please have a valid photo ID or passport when checking into the resort.
A Check-out is at 12 pm; however, if you'd like to take advantage of our all-inclusive resort after 12, you may do so at a rate of USD 90 for that day only.
A The Grand Velas Riviera Maya accepts most major credit cards within the resort. We accept American Express, Visa, MasterCard and PayPal for added convenience.
A We at Grand Velas Riviera Maya Resort take great precautions against any safety issues or concerns. Our website and systems are secure, and the card number registration process uses maximum security systems and devices that ensure the complete confidentiality of encrypted data. Please visit our data protection and privacy policies at https://rivieramaya.grandvelas.com/data-protection-policy.aspx for any additional questions.
A We at Grand Velas Riviera Maya Resort take great precautions against any safety issues or concerns. Our website and systems are secure, and the card number registration process uses maximum security systems and devices that ensure the complete confidentiality of encrypted data. Please visit our data protection and privacy policies at https://rivieramaya.grandvelas.com/data-protection-policy.aspx for any additional questions.