Grand Velas Riviera Maya, located at Carretera Cancún-Tulum Km. 62, Playa del Carmen, Municipio de Solidaridad, Riviera Maya, Quintana Roo, Mexico, 77710, and following the provisions of article 10 (sections V and VI) of the Mexican Protection of Personal Data Held by Private Parties Federal Law, will collect personal information which will be treated confidentially in strict compliance with the provisions of its articles 1, 2, 6, 7, 8, 9, 11, and 14. You can access, rectify, cancel, or oppose via email to email@example.com.
Identity and contact address of the data controller
Punta BETE S.A. de C.V. (Velas Resorts) Tourism Promotion's address is Avenue. Costera NAN, LH2 Marina Vallarta, Puerto Vallarta, Jalisco, 48335, is a company that protects your privacy and faith through the department responsible for Contact Center, with address in Avenue Cocoteros# 98 South, Nuevo Vallarta, Riviera Nayarit, Mexico, zip code 63735.
It tells you this privacy notice in strict compliance with articles 3, 16, and 17 of the Federal Law on the Protection of Personal Data Held by Private Parties, published in the Official Journal of the Federation on July 5, 2010, a legal system aimed at the protection of personal data in the possession of individuals, to regulate their treatment legitimate, controlled and reported, to ensure privacy and the right to informational self-determination of people. Derived from the above, you will have full control and choice over their personal data. Therefore, we recommend that you read the following information.
- Velas Resorts will use the personal data provided information to provide the best service you request regarding reservations, vacation packages, weddings, memberships, events, contests, or agreements relating to the provision of tourist and commercial services.
- Velas Resorts will use your personal information to optimize their service regarding reviews, suggestions, complaints, or inquiries you may have before, during, and after your stay.
- Your information will help us offer future promotions, products, special services, newsletters, surveys, and other disclosure and collective interest issues.
- You may handle such information following the parameters dictated by Art. 10 of the Federal Law on Protection of Personal Data Held by Private Parties.
The information given to Velas Resorts may be collected in the following situations and means
- When information is provided directly by you.
- When information is obtained by means other than those listed above and permitted by law.
- When you visit the corporate Web sites.
- When using the online services.
Punta BETE S.A. de C.V. (Velas Resorts) Tourism Promotion, you get the following personal data:
- Phone number
- Credit card information (online transactions)
- Any other required for the purposes of service of the company
How do we process your information?
We do so for various reasons, including:
- To request feedback
- To send you marketing and promotional communications
- To send advertising targeted to you
- Identify usage trends
- To determine the effectiveness of our marketing and promotional campaigns
- To save or protect an individual's interest
When and with whom do we share your personal information?
We may share your information in the following situations:
- Business transfer. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a part of our business to another company.
- Velas Resorts may transfer personal data to companies belonging to the same corporation. These data transferred to third parties shall be solely for marketing purposes.
How long do we keep your information?
When it's no longer necessary to keep processing your information, we will delete or anonymize it. If this is not possible, it will be securely stored and isolated from any further processing until deletion is feasible.
Information on credit cards (online transactions)
Please note that Punta BETE S.A. de C.V. (Velas Resorts) Tourism Promotion does not obtain personal data that the Ley Federal de Protección de Datos Personales en Posesión de Particulares (Federal Law on Protection of Personal Data Held by Individuals; LFPDPPP) considers sensitive personal data.
Limitation of use and disclosure of personal information
To limit the use of your personal data, please send an email to firstname.lastname@example.org, or at the following address: Av. Costera SN, LH2 Marina Vallarta, Puerto Vallarta, Jalisco, C.P. 48335 (from Monday to Friday from 9:00 to 19:00 hrs), in which the limitation point you want to use your data.
Exercise the right of rectification, cancellation, and opposition
To access personal information that I provide to Velas Resorts, to correct them if they are inaccurate or incomplete, or to cancel or oppose their treatment for certain purposes, please submit a written request to our Contact Center Department, the document must contain at least the following information:
- Name of the owner
- Address of holder or email to communicate the response to the request.
- Documents proving identity or authorization to represent the application.
- Description of personal data on which it intends to exercise any "ARCO" right (access, rectification, cancellation, and opposition)
- Any other element allowing the location of personal data to the request.
Velas Resorts will have a maximum period of 20 working days from the date we receive the request to tell if it is coming and send the response to your request to the email address you provided. If so, Velas Resorts will have 15 days to comply with your request, which shall be maintained for further clarification or explanation.
Revoking your consent
At any time, you can request revocation of the consent given to Velas Resorts to treat your personal data by sending a written request to our Customer Contact Center to email@example.com, clearly detailing your data for consent to be revoked.
Personal information of minors and legally incompetent people
You will find some related minors and legally incompetent people within the personal data we use in Velas Resorts. The treatment of these data requires the consent of parents or guardians. Also, the rights of access, rectification, cancellation, and opposition are carried through the representative person or custody of the minor or incompetent.
Control and safety
Velas Resorts protects information collected through technology security and access control, use, or disclosure of information as specialized computer programs. This is achieved by storing the information in servers (Data Centers) with limited access controls. Security technology is also used for online transactions to protect all information transmitted through various electronic means, such as using a secure server on the Secure Socket Layer (SSL). We also have fully trained staff and internal policies to protect personal data.
Note: no security system or data transmission in which the company does not have absolute control and/or internet dependency can guarantee complete security.
Electronic Media and Cookies
"Cookies" are small pieces of information sent by the website to your browser. They are stored on your computer's hard drive and used to determine their preferences when connecting to certain sites and track certain behaviors you conduct on them. In some sections of our websites, users must enable them. This allows us to:
- Recognize when you enter our sites.
- Provide personalized service.
- Know the personal settings you specified site so that we know what kind of information can be downloaded.
- Calculate the audience size and measure traffic parameters and frequencies of use of sections of the websites. This will reflect your preferences, allowing us to improve the content, banners, and promotions for all users and visitors.
- Track some activities that allow us to detect file downloads or other actions of interest to the user.
The " Help " button in the browser's toolbar will tell you how to avoid accepting new cookies or enable/disable them. We recommend leaving them on so you can enjoy all our sites' benefits.
Changes to the Privacy Notice
Grand Velas Riviera Maya Privacy Statement
Our core beliefs regarding user privacy and data protection
- User privacy and data protection are a necessity, and our duty
- We have the duty of protecting personal data
- Data is a liability, it should only be collected and processed when absolutely necessary
- We loathe spam as much as you do!
- We will never sell, rent, or distribute your personal data
- We will not make your personal information public without your consent. Your personal information (name) will be made public only if you wish to make a comment or review on the website.
Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation concerning data protection and user privacy:
- General Data Protection Regulation 2018 (GDPR)
- Consumer Privacy Act 2018 (CCPA)
What personal information do we collect and why?
Here, we describe what information is collected and the reasons for collecting it. The categories of information collected are as follows:
- Site visit trackers
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages, and to track their journey through the website.
Although GA records data such as your geographical location, device, internet browser, and operating system, none of this information personally identifies you to us. GA also records your computer's IP address, which could be used to personally identify you, but Google does not grant us access. We consider Google a third-party data processor (see section below).
In addition to Google Analytics, this website may collect information (held in the public domain) attributed to the IP address of the computer or device being used to access it.
- Reviews and comments
Should you add a comment or review on our site, the name and email address you enter with your comment will be saved to this website's database, along with your computer's IP address and the time and date you submitted the comment. This information is only used to identify you as a contributor to the comment section of the respective blog post. It is not passed on to any third-party data processors detailed below. Only the name and email address provided will be shown on the public-facing website.
Your comments and the associated personal data will remain on this site until we see fit to either:
- Remove the comment or
- Remove the blog post.
NOTE: You should avoid entering personally identifiable information into the comment field of any blog post comments you submit on this website.
- Forms and email newsletter submissions on the website
If you subscribe to our email newsletter or submit a form on our website, the email address you submit to us will be forwarded to a third-party marketing platform service company. Your email address will remain within their database for as long as we continue to use the third-party marketing company's services for email marketing or until you specifically request removal from the list.
You can do this by unsubscribing using the unsubscribe links in any email newsletters we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.
Listed below are the pieces of information that we may collect as part of servicing requests on our website:
- Email ID
- Postal Code
- IP Address
We do not sell your personal information to third parties. We may share a limited amount of data with listed Third-Party data processors only towards servicing your requests or improving our offering.
- Email links
We only receive an email when a user mails us using an email link. There are no third-party data processors or intermediaries involved.
The data is collated into an email and sent over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL), meaning the email content is encrypted before being sent across the internet. Our local computers and devices then decrypt the email content.
- Revenue recovery emails
As part of the Revenue Recovery model, we work with re-marketing service companies to send notification messages if you have abandoned your cart without purchasing. This is for the sole purpose of reminding customers to complete the purchase if they wish to. The re-marketing service companies do a real-time capture of your email ID and cookies to send an email invite to complete the transaction if the customer abandons the cart. However, the customer's email ID is deleted from their database after the purchase is complete.
"Do not sell my data" - Why we don't have it?
We do not sell the personal information of our customers or minors below the age of 16 years to third-party data collectors. Hence, our website's "Do not sell my data" opt-out button is optional. Reiterating, we may collect your data to complete a service request or for marketing communications. You can submit your details here if you wish to access or erase your personal information.
Important notice for minors sharing personal information
If you are under 16 years of age, you MUST obtain parental consent before:
- Submitting a form
- Posting a comment on our blog
- Subscribing to our offer
- Subscribing to our email newsletter
- Making a Transaction
Accessing/deleting personal information
Should you wish to view or delete your personal information, please email us your email address, name, and deletion request. Alternatively, you can fill out the form at the bottom of this page to view and/or delete your data stored with us.
Third-party data processors
We use several third parties to process personal data on our behalf. These third parties have been carefully chosen, and all comply with the legislation in the section above. If you request for your personal information to be deleted from our site, the request will also be forwarded to the parties below:
When you submit suggestions or other feedback regarding our site, you agree the exclusive rights of said contributions shall belong to Velas Resorts, including intellectual property rights. Velas Resorts shall be entitled to unrestricted use and dissemination with no acknowledgment or compensation to you.
Hereby, you waive your moral rights to such contributions and refrain from legal action against us.
In the case there is information on the site that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information, we reserve the right to correct said errors and to change or update the information on the site at any time and without previous notice.
We will maintain specific data you provide to our site to manage its performance and data relating to your site use. Although we perform routine data backups, you are responsible for all the data you transmit or related to any activities you have undertaken using the site. You agree that we shall not be liable for any loss or damage of this data and, therefore, waive any rights or action against Velas Resorts arising from these reasons.
- Essential cookies and similar technologies
These are vital for running our services on our websites and apps. Parts of our websites would not function without the use of these cookies. For example, session cookies allow a navigation experience that is consistent and optimal to the user's network speed and choice of device.
- Analytics cookies and similar technologies
These collect information about your use of our websites and apps, enabling us to improve how it works. For example, analytics cookies show us the most frequently visited pages. They also help identify any difficulties you have accessing our services so we can fix any problems. Additionally, these cookies allow us to see overall usage patterns at an aggregated level.
- Tracking, advertising cookies, and similar technologies
We use these technologies to provide more relevant advertisements to your interests. This can be done by delivering online adverts based on your previous web browsing activity. Cookies are placed on your browser to store details of websites you have visited. Advertising based on what you have been looking at is displayed when you visit websites that use the same advertising networks.
We will report any unlawful data breach of this website's database or the database(s) of any of our third-party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.