Grand Velas Riviera Maya, located at Carretera Cancún-Tulum Km. 62, Playa del Carmen, Municipio de Solidaridad, Riviera Maya, Quintana Roo, Mexico, 77710, and following the provisions of article 10 (sections V and VI) of the Mexican Protection of Personal Data Held by Private Parties Federal Law, will collect personal information which will be treated confidentially in strict compliance with the provisions of its articles 1, 2, 6, 7, 8, 9, 11, and 14. You can access, rectify, cancel, or oppose via email to [email protected].

Identity and contact address of the data controller

Suites Operadora del Pacifico S.A. de C.V. with  Promotion's address Paseo de la Marina Norte 585, Col. Marina Vallarta, Puerto Vallarta, Jalisco, Mexico,  48335, is a company that protects your privacy and faith through the department responsible for Contact Center, with address in Avenue Cocoteros# 98 South, Nuevo Vallarta, Riviera Nayarit, Mexico, zip code 63735.

It tells you this privacy notice in strict compliance with articles 3, 16, and 17 of the Federal Law on the Protection of Personal Data Held by Private Parties, published in the Official Journal of the Federation on July 5, 2010, a legal system aimed at the protection of personal data in the possession of individuals, to regulate their treatment legitimate, controlled and reported, to ensure privacy and the right to informational self-determination of people. Derived from the above, you will have full control and choice over their personal data. Therefore, we recommend that you read the following information.

Purpose

• Velas Resorts will use the personal data provided information to provide the best service you request regarding reservations, vacation packages, weddings, memberships, events, contests, or agreements relating to the provision of tourist and commercial services.
• Velas Resorts will use your personal information to optimize their service regarding reviews, suggestions, complaints, or inquiries you may have before, during, and after your stay.
• Your information will help us offer future promotions, products, special services, newsletters, surveys, and other disclosure and collective interest issues.
• You may handle such information following the parameters dictated by Art. 10 of the Federal Law on Protection of Personal Data Held by Private Parties.

The information given to Velas Resorts may be collected in the following situations and means

• When information is provided directly by you.
• When information is obtained by means other than those listed above and permitted by law.
• When you visit the corporate Web sites.
• When using the online services.

Punta BETE S.A. de C.V. (Velas Resorts) Tourism Promotion, you get the following personal data:

• Name
• Home
• Email
• Phone number
• Credit card information (online transactions)
• Any other required for the purposes of service of the company

How do we process your information?

We do so for various reasons, including:

• To request feedback
• To send you marketing and promotional communications
• To send advertising targeted to you
• Identify usage trends
• To determine the effectiveness of our marketing and promotional campaigns 
• To save or protect an individual's interest

 When and with whom do we share your personal information?

We may share your information in the following situations:

• Business transfer. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a part of our business to another company.
• Velas Resorts may transfer personal data to companies belonging to the same corporation. These data transferred to third parties shall be solely for marketing purposes.

How long do we keep your information?

For as long as it's necessary for the established purposes in this privacy policy, unless a longer retention period is required or permitted by law (taxes, accounting, or other legal requirements).

When it's no longer necessary to keep processing your information, we will delete or anonymize it. If this is not possible, it will be securely stored and isolated from any further processing until deletion is feasible.

Information on credit cards (online transactions)

Please note that Punta BETE S.A. de C.V. (Velas Resorts) Tourism Promotion does not obtain personal data that the Ley Federal de Protección de Datos Personales en Posesión de Particulares (Federal Law on Protection of Personal Data Held by Individuals; LFPDPPP) considers sensitive personal data.

Limitation of use and disclosure of personal information

To limit the use of your personal data, please send an email to [email protected], or at the following address: Av. Costera SN, LH2 Marina Vallarta, Puerto Vallarta, Jalisco, C.P. 48335 (from Monday to Friday from 9:00 to 19:00 hrs), in which the limitation point you want to use your data.

Exercise the right of rectification, cancellation, and opposition

To access personal information that I provide to Velas Resorts, to correct them if they are inaccurate or incomplete, or to cancel or oppose their treatment for certain purposes, please submit a written request to our Contact Center Department, the document must contain at least the following information:

• Name of the owner
• Address of holder or email to communicate the response to the request.
• Documents proving identity or authorization to represent the application.
• Description of personal data on which it intends to exercise any "ARCO" right (access, rectification, cancellation, and opposition)
• Any other element allowing the location of personal data to the request.

Velas Resorts will have a maximum period of 20 working days from the date we receive the request to tell if it is coming and send the response to your request to the email address you provided. If so, Velas Resorts will have 15 days to comply with your request, which shall be maintained for further clarification or explanation.

Revoking your consent

At any time, you can request revocation of the consent given to Velas Resorts to treat your personal data by sending a written request to our Customer Contact Center to [email protected], clearly detailing your data for consent to be revoked.

Personal information of minors and legally incompetent people

You will find some related minors and legally incompetent people within the personal data we use in Velas Resorts. The treatment of these data requires the consent of parents or guardians. Also, the rights of access, rectification, cancellation, and opposition are carried through the representative person or custody of the minor or incompetent.

Control and safety

Velas Resorts protects information collected through technology security and access control, use, or disclosure of information as specialized computer programs. This is achieved by storing the information in servers (Data Centers) with limited access controls. Security technology is also used for online transactions to protect all information transmitted through various electronic means, such as using a secure server on the Secure Socket Layer (SSL). We also have fully trained staff and internal policies to protect personal data.

Note: no security system or data transmission in which the company does not have absolute control and/or internet dependency can guarantee complete security.

Electronic Media and Cookies

"Cookies" are small pieces of information sent by the website to your browser. They are stored on your computer's hard drive and used to determine their preferences when connecting to certain sites and track certain behaviors you conduct on them. In some sections of our websites, users must enable them. This allows us to:

• Recognize when you enter our sites.
• Provide personalized service.
• Know the personal settings you specified site so that we know what kind of information can be downloaded.
• Calculate the audience size and measure traffic parameters and frequencies of use of sections of the websites. This will reflect your preferences, allowing us to improve the content, banners, and promotions for all users and visitors.
• Track some activities that allow us to detect file downloads or other actions of interest to the user.

The " Help " button in the browser's toolbar will tell you how to avoid accepting new cookies or enable/disable them. We recommend leaving them on so you can enjoy all our sites' benefits.

Changes to the Privacy Notice

Velas Resorts may update this Privacy Statement at any time. These changes will be communicated through the page http://www.velasresorts.com in the Privacy Policy and Notice.

Grand Velas Riviera Maya Privacy Statement

Our core beliefs regarding user privacy and data protection

• User privacy and data protection are a necessity, and our duty
• We have the duty of protecting personal data
• Data is a liability, it should only be collected and processed when absolutely necessary
• We loathe spam as much as you do!
• We will never sell, rent, or distribute your personal data
• We will not make your personal information public without your consent. Your personal information (name) will be made public only if you wish to make a comment or review on the website.

Relevant legislation

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation concerning data protection and user privacy:

125. General Data Protection Regulation 2018 (GDPR)

10949894708429. Consumer Privacy Act 2018 (CCPA)

What personal information do we collect and why?

Here, we describe what information is collected and the reasons for collecting it. The categories of information collected are as follows:

• • Remove the comment or
  • Remove the blog post.

• • Name
  • Gender
  • Email ID
  • Phone
  • Mobile
  • Address
  • City
  • State
  • Postal Code
  • Country
  • IP Address

• Submitting a form
• Posting a comment on our blog
• Subscribing to our offer
• Subscribing to our email newsletter
• Making a Transaction

We use several third parties to process personal data on our behalf. These third parties have been carefully chosen, and all comply with the legislation in the section above. If you request for your personal information to be deleted from our site, the request will also be forwarded to the parties below:

• Google (Privacy Policy)
• Twitter (Privacy Policy)
• CartStack (Privacy Policy)
• Microsoft (Privacy Policy)
• Facebook (Privacy Policy)
• Benchmark (Privacy Policy)
• Instagram (Privacy Policy)

Contribution license

You agree we may access, store, process, and use any information and personal data you provide following the terms of the Privacy Policy and your preferences.

When you submit suggestions or other feedback regarding our site, you agree the exclusive rights of said contributions shall belong to Velas Resorts, including intellectual property rights. Velas Resorts shall be entitled to unrestricted use and dissemination with no acknowledgment or compensation to you.

Hereby, you waive your moral rights to such contributions and refrain from legal action against us.

Site Management

We reserve the right, but not the obligation, to: 1) Monitor our site for infringement of these Terms of Use; 2) Take legal action against anyone who infringes the law or these Terms of Use, including reporting such user to law enforcement authorities; 3) Refuse, restrict access to, limit availability of, or disable (to the extent technologically permitted) any of your contributions or portion thereof; 4) In our discretion y with no limitation, notice or liability, to remove from the site or otherwise disable from our site all files that exceed the size or are in any way burdensome to our systems; and 5) manage the site in a form that protects our rights and property and to facilitate the proper functioning of it.

Corrections

In the case there is information on the site that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information, we reserve the right to correct said errors and to change or update the information on the site at any time and without previous notice.

User data

We will maintain specific data you provide to our site to manage its performance and data relating to your site use. Although we perform routine data backups, you are responsible for all the data you transmit or related to any activities you have undertaken using the site. You agree that we shall not be liable for any loss or damage of this data and, therefore, waive any rights or action against Velas Resorts arising from these reasons.

Cookie Policy

This policy covers the use of cookies and other technologies. The types of cookies we use fall into 3 categories:

Data Breaches

We will report any unlawful data breach of this website's database or the database(s) of any of our third-party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Changes to our Privacy Policy

This privacy policy may change occasionally to conform with legislation and/or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend checking this page occasionally for any policy changes.