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Frequently Asked Questions

Q
What is the best time of year to visit Riviera Maya?
A Although the Riviera Maya can be visited at any time of the year, the recommended time to visit it depends on what your interest is. If you are interested in a mild weather without rains, December to April are the best months to visit, or even May from June where maximum temperatures vary from 86 to 89 °F. If your purpose is to find a relaxed and not overcrowded destination, the best time to visit would be from july to october, but the hurricane season is something to take into account. Grand Velas Riviera Maya is totally equipped and prepared to combat this natural phenomenom and its staff is trained to properly act if a hurricane makes landfall.
Q
Are Cancun and Riviera Maya the same thing?
A Cancun and Riviera Maya are both located in the Mexican Caribbean but they are not the same thing. Cancun is a city with 2 distinct areas: the traditional downtown and the Hotel Zone, which is the coastal area with luxury hotels, nightclubs, shops and restaurants. Riviera Maya is a touristic zone or a corridor with luxury hotels and resorts. It is also well-known for hosting Playa del Carmen, a city attached to the most typical traditions and architecture of Mexico, as well as an environment in harmony with nature. Grand Velas Riviera Maya is one of these luxury resorts located in the Riviera Maya.
Q
Is it safe to go to Riviera Maya, Mexico?
A Cancun and Riviera Maya are a few of Mexico's most sought-after destinations for unforgettable vacations. The Riviera Maya region and Cancun are dedicated to the safety and security of tourists and locals alike. The area is known for the warm, Mexican hospitality and friendly service. Safety is another thing that both Cancun and Riviera Maya are known for and when you book with Grand Velas Riviera Maya, you can relax and enjoy a gorgeous Caribbean vacation without worry.
Q
When is the rainy season in Riviera Maya?
A The rainy season in Riviera Maya is from June to November, however it's not uncommon for the area to receive a few light showers throughout the year.
Q
Are Riviera Maya and Playa del Carmen the same?
A Many people ask if the Riviera Maya and Playa del Carmen are the same thing, and the best answer is to say that Playa del Carmen is a city and Riviera Maya is the region where Playa del Carmen is located. Riviera Maya is home to many beautiful and touristic destinations but Playa del Carmen is the largest city that you'll find in the Riviera Maya region of Mexico.
Q
When is hurricane season in Riviera Maya, Mexico?
A Mexico's hurricane season is typically from June 1 - November 30, however it's rare for hurricanes to make landfall in Riviera Maya, Mexico. 
Q
How far is the airport from Riviera Maya?
A The Cancun International Airport (CUN) is just a 45-minute drive away from Riviera Maya. The airport offers an array of rental options and certified taxis for you to travel feeling safe at all times. For your convenience, your Personal Concierge can help you with any arrangement to schedule this service with extra cost, for you. Please feel free to write to: conciergerm@velasresorts.com or call at: +52 (984) 877 4400.
Q
What are some unique things to do in Playa del Carmen?
A Whether you're an adventure seeker or looking for something relaxed, Playa del Carmen offers an exciting variety of activities that cannot be found anywhere else in Mexico. You may want to visit the mystical ruins of Tulum or Chichen Itza, or take a refreshing swim or snorkel in one of the famous cenotes. For art and history lovers, you can't miss the Frida Kahlo Museum, located right on 5th Avenue.
Q
What are the best free things to do in Playa del Carmen?
A Riviera Maya offers many things to do for free. The beaches in Riviera Maya and all of Mexico are free, anywhere there's beach access it's yours to enjoy! You could also take a stroll along 5th Avenue to take in the culture, or swim with the turtles in Akumal Bay.
Q
What are non touristy things to do in Playa del Carmen?
A One of the beautiful things about Playa del Carmen is the mix of locals and tourists. It's interesting to know that the locals enjoy many of the same places as the people who travel to Playa del Carmen for vacation. The locals in this area love to grab a folding chair and lounge on the beach under the Caribbean sun. They love swimming and snorkeling beside the gorgeous reefs and wildlife or visiting the small towns of Tulum and Akumal just outside of Playa, where there is a relaxed vibe and opportunities to snorkel beside sea turtles. There are several ways to soothe the soul and experience holistic wellness in Playa including yoga classes and the unique experience of a traditional Temazcal ceremony led by a Mayan shaman. There are so many things to enjoy "off the beaten path" that all you need to do is walk past the chain restaurants to enjoy something a little more quaint and authentic.
Q
What are the best Playa del Carmen tours?
A Playa del Carmen offers numerous eco-tours and attractions for on your next trip to Riviera Maya! The top attractions and best tours that you'll find in Playa del Carmen include 4x4 ATV tours through the lush jungle, swimming or snorkeling in the crystal-clear Caribbean ocean alongside the vibrant sea life, and the famous snorkeling tours inside the cenotes (underwater caves). Some cenotes are open-air and some are located deep within majestic caves with rock formations to swim beside.
Q
What are the best things to do in Playa del Carmen at night?
A Playa del Carmen offers a fantastic nightlife scene that is a little more mellow than Cancun clubs. There are a strip of clubs along 5th Avenue in Playa del Carmen, but if you're looking for something a little different to do at night in Playa, you'll also find an array of options that include art classes, art walks, a beautiful Teatro De La Ciudad with live performances, wine tastings, live music, cooking classes and the famous Cirque du Soleil Joya has a permanent location in Riviera Maya. Whether you want a night on the town, a live show, or a cultural adventure, there are plenty of things to do at night in Playa del Carmen.
Q
What are some things to do in Playa del Carmen on 5th Avenue?
A A popular shopping and dining destination in downtown Playa Del Carmen, 5th Avenue begins by the Cozumel Ferry Pier on the south end of town. 5th Avenue spans about 22 blocks and is the primary place to walk and enjoy Playa del Carmen. You'll find many restaurants and places to eat, souvenir shops, clothing stores, local and chain department stores, jewelry stores, and street vendors and artisans.
Q
Where is the nightlife in Playa del Carmen?
A Playa del Carmen has a thriving nightlife scene that's a little calmer than Cancun, but still one of the best destinations in Mexico for a night out. Most of the clubs are located on 10th or 12th streets in downtown Playa del Carmen. There's everything from relaxed jazz clubs to techno dance clubs and even relaxed hookah bars with couches to enjoy people watching.
Q
Where can I go shopping in Playa del Carmen?
A Most tourists begin shopping on 5th Avenue (or "Quinta Avenida" in Spanish), the main pedestrian street that is parallel to the beach and stretches out across 22 downtown city blocks. This avenue is an attraction in and of itself with its shops, restaurants, bars and tourist attractions. Souvenirs are a must when shopping in Playa Del Carmen, and on 5th Avenue there are several choices. You can find t-shirts, tequila, and Mexican sombreros in local shops, as well as department stores, handmade jewelry, locally made art, and high quality artisans selling their handicrafts and clothing.
Q
What is the Riviera Maya known for?
A The Riviera Maya region is known for (and named after) the ancient underground rivers still flow under this region of Mexico to this day. These interconnected waterways and underground caves were considered sacred to the ancient Maya people and can still be enjoyed today. One of the most popular things to do in Riviera Maya is swim in a cenote, which is a small pool where the underground rivers meet. Sometimes the cenotes are open and sometimes they are located inside beautiful caves and caverns. We invite you to visit a cenote on your next visit!
Q
What is the best beach on Riviera Maya?
A There are countless beaches in Riviera Maya, each offering their own array of charms! Maroma Beach, located just 10 minutes north of Playa del Carmen, is renowned as one of the most beautiful beaches in the world by Discovery Travel and Living. It's the perfect place to take breathtaking beach photography or simply kick back and relax in the sun. You may also want to visit the famous Akumal Bay. Akumal means "land of the turtles" and it lives up to its name. This is a favored spot for large sea turtles to lay their eggs and the perfect beach for snorkeling beside the sea turtles. For a more cultural beach, you can't miss Tulum's Paraiso Beach. Located a few minutes from the Maya ruins, the calm Caribbean waves, soft sand and relaxed vibe set the stage for an unforgettable beach day.
Q
How to get to Riviera Maya, Mexico?
A Being a renowned international destination, Riviera Maya is easily accessible via air travel. Many important cities in the US and Canada feature direct flights, such as Atlanta, Boston, Houston, Miami and New York; Toronto, Montreal, Vancouver, and Calgary, and recently new flights from Portugal, France, Spain and Germany added to the list. Most international flights to the Riviera Maya land at Cancun's international airport, the second largest in Mexico. Once in land, we recommend having your Personal Concierge at Grand Velas Riviera Maya arranging a VIP taxi service for you, at an extra cost. Please feel free to write to: conciergerm@velasresorts.com or call at: +52 (984) 877 4400.
Q
What are some good places to stay in Riviera Maya?
A There are a variety of all-inclusive resorts to choose from in this breathtaking region of Riviera Maya. Grand Velas Riviera Maya is among the best hotels in Riviera Maya for its unparalleled standard of quality and the warm, Mexican hospitality that they've come to be known for. Luxury is found in the subtleties and the exclusivity of a resort that not only embraces the natural beauty of the Maya jungles but also includes a jaw-dropping stretch of Caribbean coastline with soft-sand beaches and a relaxed vacation vibe.
Q
What are the main reasons for visiting the Riviera Maya?
A There are numerous reasons that people flock to Riviera Maya each year, of course, one of the primary reasons is to escape the cold and enjoy the beautiful tropical atmosphere and laid back beach vibes, but there is so much more to the Riviera Maya than the 88 miles of breathtaking Mexican beaches and coastline. Riviera Maya is also home to some of the most fascinating wonders of the ancient Maya world including the ruins of Tulum, the tall pyramids of Chichen Itza and Coba and the Sian Ka'an Biosphere - one of Mexico's most impressive natural wonders! The Riviera Maya is also home to delicious Mexican cuisine, a thriving nightlife and great shopping. From eco-tours to a night on the town to lazy days on the beach, Riviera Maya is a beautiful destination to visit.
Q
How much does a taxi cost in Yucatan and Quintana Roo, Mexico?
A Taxis in Quintana Roo (Riviera Maya) cost approximately $30 Mexican pesos per kilometer (approx $1.50 USD). However the fare may vary based on time of day, daily tolls or available routes.
Q
What does it feel like to experience Chichen Itza in Mexico?
A Visiting the ancient Maya ruins at Chichen Itza is like taking a step back in time. This is one of the largest archeological sites that tourists can visit in Mexico and the grounds are spread out over 4 square miles, so you'll want to take as much time as possible to truly take in the whole experience and walk the grounds to each site in the area. There are 2 ancient cenotes where the underground rivers have joined to create a fresh water pool. The towering pyramids create dramatic photos at any time of day. We recommend taking a guided tour and buying an informational map of the site so you understand the nuances of the ancient Maya civilization.
Q
What ruins are near the Riviera Maya?
A Riviera Maya has roots that run deep as well as a rich and mysterious history. Some of the most well known ruins in Mexico reside in the region, including the ancient city of Tulum, the towering pyramids at Chichen Itza and Coba as well as Muyil, nestled deep within the breathtaking Sian Ka'an Biosphere. Each one is unique and a must-see on your next visit!
Q
Do you personally consider expensive trips waste of money?
A Every traveller has different expectations for their best vacation. Some people enjoy vacationing on a dime and enjoying the culture and others enjoy the subtleties and nuances that accompany luxury vacations. When you travel to Riviera Maya the Grand Velas Riviera Maya is a wonderful option for enjoying the curated luxuries that visitors enjoy on their vacation in Mexico.
Q
What are the best places to visit in Playa del Carmen, Mexico?
A There are countless things to do in the Riviera Maya region, home to 88 miles of breathtaking Caribbean coastline and beaches as well as numerous towns and cities and ancient archaeological sites, Riviera Maya truly has something for every type of traveler. Visit some of the most fascinating wonders of the ancient Maya world like the ruins of Tulum, Coba or Chichen Itza or visit a Cenote - one of the natural freshwater pools that are connected by a series of underground rivers and waterways. You'll also find great shopping and delectable Mexican cuisine in Riviera Maya to fill you up for full days of eco-tours and adventure, or simply a quiet day on the beach under the tropical sun.
Q
What's the weather in Riviera Maya, Mexico?
A The weather in the Riviera Maya is divided into the rainy season and the dry season. The rainy season is from May to October each year with the average temperatures reaching 82°F (28°C). This wetter season also sees the highest average temperatures for the year. The dry season is considered the months from November to April and the average temperature is at 75°F (24°C). The coldest month is January at 73°F (23°C) and the month with the most rainfall is September with an average of approximately 10 inches of rain. The best month for swimming in the ocean is in August (during the rainy season) when the water temperature is the warmest at 29°C (84°F).
Q
What is the Riviera Maya?
A

Riviera Maya is a beautiful coastal region of Mexico located on the Yucatan Peninsula, just south of Cancun that is home to popular tourist towns including Playa del Carmen. The Riviera Maya spans more than 88 miles (133 kilometers) of gorgeous Caribbean Sea coastline, dotted with white sand beaches  ancient Mayan ruins, and the cities of Puerto Morelos, Tulum, Puerto Aventuras, Xpu-Ha, Akumal, Soliman's Bay, Tank Ha Bay, and the Sian Ka'an Biosphere.

Q
What is Riviera Maya Mexico?
A Riviera Maya is a region of Mexico located on the Yucatan peninsula just south of Cancun. It's named after the large system of ancient rivers that run underground in the region and it's also home to several popular tourist cities and towns including Playa del Carmen, Tulum, Puerto Morelos, and Puerto Aventuras. Riviera Maya stretches along more than 88 miles (133 kilometers) of breathtaking Caribbean beach coastline.
Q
What is Riviera Maya Cancun?
A Riviera Maya is a region of Mexico located on the Yucatan peninsula just south of Cancun. It's named after the large system of ancient rivers that run underground in the region and it's also home to several popular tourist cities and towns including Playa del Carmen, Tulum, Puerto Morelos, and Puerto Aventuras. Riviera Maya stretches along more than 88 miles (133 kilometers) of breathtaking Caribbean beach coastline.
Q
What to do in Riviera Maya?
A Riviera Maya has a variety of things to do from eco-tour activities to sea adventures, scuba diving and snorkeling to a thriving nightlife for those who want to dance the night away on a fantastic vacation in Mexico. Riviera Maya delivers the whole package for visitors, from the historical archeological sites like Tulum, Coba and Chichen Itza to the modern areas of downtown Cancun and 5th Avenue in Playa del Carmen - there is an adventure awaiting every type of traveler!
Q
What time is it in Riviera Maya?
A Riviera Maya, Playa del Carmen and Cancun are all on Eastern Standard Time (EST) which is the aligns with the time zones for New York, Miami and 8 different Canadian airports.
Q
What's in a Riviera Maya drink?
A A Riviera Maya drink is like a rainbow in a glass. It consists of Melon Liqueur, Orange Juice, and Strawberry Nectar with Rum poured in such a way that the 3 layers never mix, creating a gorgeous presentation and a tasty beverage.
Q
What animals are in Riviera Maya?
A Riviera Maya is home to a breathtaking array of tropical birds, lizards and small mammals. Some of the species you might encounter on your next trip to Riviera Maya are parrots, iguanas, geckos, coati, as well as horses and donkeys. In the ocean, you'll find many types of tropical fish, rays and even sea turtles, wild dolphins, and if you visit between June to September, you can have the opportunity to swim with the gentle giants of the ocean - the whale sharks - during their migration.
Q
What is the best Riviera Maya resort?
A We know there are hundreds of breathtaking resorts in Riviera Maya and Cancun and it can be hard to choose the best resort for your stay! We recommend the all-inclusive resort at Grand Velas Riviera Maya for the secluded luxuries and above-and-beyond hospitality that the Velas Group is known for across Mexico.
Q
When is the Riviera Maya Jazz Festival?
A The Riviera Maya Jazz Festival is typically held during the last weekend of November or the first weekend of December. Though the 2019 dates have not yet been announced, the 2018 Jazz Festival was November 30 - December 2.
Q
Where is Riviera Maya and Playa del Carmen?
A Riviera Maya and Playa del Carmen are located on the east coast of Mexico on the Yucatan Peninsula, just south of Cancun, Mexico.
Q
Do you prefer Playa del Carmen over Cancun?
A This is a common question as Cancun and Riviera Maya are often mentioned together. The difference is that Cancun is a large city and Riviera Maya is not a city at all, but a region, that is slightly south of Cancun. The city of Cancun is situated outside of the Riviera Maya region. The cities that are inside Riviera Maya include Playa del Carmen, Tulum, Puerto Morelos, Puerto Aventuras, Xpu-Ha, Akumal, Soliman's Bay, Tank Ha Bay, and the Sian Ka'an Biosphere. Riviera Maya covers over 88 miles (133 kilometers) of beach coastline.
Q
Is Riviera Maya in mexico?
A Yes, Riviera Maya is in the Mexican state of Quintana Roo.
Q
Where's Riviera Maya?
A Riviera Maya is a tourist destination along the Caribbean coastline, in the state of Quintana Roo.
Q
Is Riviera Maya safe?
A As a prestigious tourist destination in Mexico, Riviera Maya is one of the safest places to visit.
Q
What to do in Riviera Maya?
A There are countless things to do in Riviera Maya: snorkel in a coral reef, go scuba diving in an underground river, explore the marvels of an eco-park, enjoy horseback riding in the jungle, swim in a cenote, soak up the sun on the beach, and delight in cochinita pibil tacos.
Q
Is Riviera Maya in Cancun?
A Riviera Maya is a region to the south of Cancun, both destinations are located in the state of Quintana Roo, Mexico.
Q
Is Riviera Maya in Playa del Carmen?
A Playa del Carmen is located in the Riviera Maya area, along the Caribbean coast of Mexico.
Q
Is Riviera Maya safe to travel?
A Absolutely! There are no current travel restrictions to visit Cancun and Riviera Maya, which are two of Mexico's most popular beach destinations.
Q
What ocean is Riviera Maya on?
A Riviera Maya is located along the turquoise waters of the Caribbean sea.
Q
What airport is close to Riviera Maya?
A The Cancun International Airport is the closest to Riviera Maya, which is located 20-60 minutes away, depending on where you go.
Q
When is hurricane season in Riviera Maya?
A Hurricane season starts in June and ends in late October.
Q
What to do in Playa del Carmen?
A If looking for incredible things to do in Playa del Carmen, we recommend you to explore the colorful Fifth Avenue, enjoy sunbathing on the beach, delight in a margarita at Playa Mamitas, take a ferry to the Cozumel island, have fun at Xcaret eco-park, dance all night long by the nightlife area (Calle 12), and swim in Cenote Cristalino.
Q
Is Playa del Carmen safe?
A Playa del Carmen is definitely a safe destination. Given that there is not travel restriction, this tropical wonder offers a relaxing vacation for you and your family.
Q
How far is Playa del Carmen from Cancun?
A The distance between Playa del Carmen and Cancun is 63 km or 70 minutes.
Q
Where to stay in Playa del Carmen?
A There are very different options to stay in Playa del Carmen, from a hostal to a luxury resort. If you are looking for an unforgettable getaway with your family, Grand Velas Riviera Riviera Maya is always the best option. Featuing +1000 sq. ft. suites with jungle or ocean views, haute cuisine in a wide variety of restaurants, Kids' and Teens' Clubs, a Forbes 5-starred Spa, activities for all ages, and personalized service, this luxurious resort located in the heart of Riviera Maya will amaze each of your senses.
Q
What airport is near Playa del Carmen?
A The Cancun International Airport is the closest to Playa del Carmen. The distance between both destinations is 45 minutes.
Q
Is Playa del Carmen in Cancun?
A Playa del Carmen is 60 minutes south of downtown Cancun.
Q
Is Playa del Carmen in Riviera Maya?
A Certainly! Playa del Carmen is one of the most popular tropical treasures in Riviera Maya.
Q
Where's Playa del Carmen?
A Playa del Carmen is a beach town located in Riviera Maya, 60 minutes south of Cancun.
Q
How is Playa del Carmen?
A This tropical wonder is a picturesque town with a hippy atmosphere, embraced by exotic jungle vegetation and turquoise color waters.
Q
How to get Playa del Carmen from Cancun?
A There are six options to get Playa del Carmen from the Cancun airport or downtown: Colectivo (shared van), ADO buses, taxi, private shuttle, resort pick-up, and rental car.
Q
Is Playa del Carmen in Cozumel?
A Playa del Carmen is 45 minutes by ferry from Cozumel.
Q
What airport is Playa del Carmen near?
A The Cancun International Airport is the nearest. It is a 45-minute drive from Playa del Carmen.
Q
What's in Playa del Carmen Mexico?
A Playa del Carmen is full of tropical treasures; exotic vegetation, white sandy beaches with turquoise waters, picture-postcard hotels, luxury All-Inclusive resorts, eco-parks, cenotes, underground rivers, and much more.
Q
Is it safe to rent a car in Riviera Maya?
A Absolutely! There are a number of trusted car rental agencies in Cancun and Riviera Maya.
Q
What is the weather in Riviera Maya?
A Rainy season runs from September to November, and dry season from January to August. Weather in Riviera Maya ranges between 14°C (57°F) and 32°C (90°F).
Q
What is the weather in Riviera Maya in January?
A The weather in Riviera Maya in January ranges between 14°C (57°F) and 24°C (75°F).
Q
What is the weather like in Riviera Maya Mexico?
A The Riviera Maya weather is usually warm all year round. Daily temperatures range from 14°C (57°F) to 32°C (90°F), depending on the season.
Q
What is the weather like in Riviera Maya in November?
A The average temperature in November ranges between 23°C (73°F) and 29°C (84°F).
Q
What is the weather in Riviera Maya in October?
A October tends to be the last month of the rainy season. The average temperature ranges between 23°C (73°F) and 29°C (84°F).
Q
What is the weather in Riviera Maya Mexico?
A Riviera Maya daily temperatures range from 14°C (57°F) to 32°C (90°F).
Q
What is the weather like in Riviera Maya in December?
A The weather in Riviera Maya in December is great for travelers looking to escape the cold. Daily temperatures range from 21°C (70°F) and 28°C (82°F).
Q
What time zone is Riviera Maya Mexico?
A The time zone in Riviera Maya is Eastern Standard Time (EST).
Q
When is the best time to go to Riviera Maya?
A It depends on your preferences. If you seek to escape the chilly winds of your country, December-February is the right option as the temperature ranges between 14°C (57°F) and 24°C (75°F). But if you prefer warmer temperatures, April-August is the perfect choice.
Q
When is the best time to visit Riviera Maya Mexico?
A It's important to consider that the dry season starts in late December and ends in June, which makes it the ideal time to visit Riviera Maya.
Q
How far is Riviera Maya from Playa del Carmen?
A Playa del Carmen is located in Riviera Maya, 60 minutes south from Cancun and 40 minutes north from Tulum.
Q
How far is Playa del Carmen from Riviera Maya?
A Playa del Carmen is in the Riviera Maya area, 45 minutes from the Cancun International Airport.
Q
Is Riviera Maya and Playa del Carmen the same?
A Absolutely! Riviera Maya is a resort area that straddles from Puerto Morelos, Playa del Carmen, and Tulum to the Sian Ka´an reserve.
Q
What is there to do in Riviera Maya?
A There is so much to do in Riviera Maya. You can snorkel alongside colorful fish species, swim with turtles in Akumal, have fun at Xplor natural park, marvel at the Tulum archaeological site, visit La Ruta de Los Cenotes, take a stroll on the Fifth Avenue, explore the 30 Museum of Wonders, and visit the Frida Kahlo museum.
Q
Are there sharks in Riviera Maya?
A You will only find docile bull and whale sharks. So you don't have to worry about dangerous shark species.
Q
What is the best month to visit Riviera Maya?
A You can visit Riviera Maya anytime, but it depends of your weather preferences. If want to avoid the rainy season, we recommend you to come from December to June. But if you seek to escape the cold temperatures of your country, January and February are the best options.
Q
What is a Mayan wedding ceremony?
A A Mayan wedding ceremony is a spiritual event based on the Four Elements: Water, Air, Fire, and Earth. As this celebration is held by a shaman, he uses an incense named copal to remove negative energies from the bride and groom.
Q
Where can I get married in Mexico?
A Weddings in Riviera Maya are a dream come true. The most stunning resorts to celebrate your wedding includes Grand Coral Beach Club, a peaceful area where you can party around an infinity pool; Blue Venado Beach Club, where you can get magical wedding photos on a horse; and Grand Velas Riviera Maya, a luxury family resort offering customized wedding ceremonies.
Q
How much is a wedding at an All-Inclusive resort in Riviera Maya?
A You will find one-of-a-kind Riviera Maya wedding packages. The cost depends on the resort, wedding venue, services, catering, and the number of guests.
Q
Do you pay for guests at a destination wedding in Riviera Maya?
A It is not necessary to pay for all your wedding guests. But you can instead offset some of the expenses. For example. checking with the hotel if they offer free rooms per a certain number of reservations made.
Q
How much do guests pay for destination weddings?
A The cost for a destination wedding in Riviera Maya depends on plane tickets, the hotel rooms, the appropriate attire, gifts, and any additional activity you may book.
Q
Who pays for what in a wedding?
A While you might like to pay for your own wedding, sometimes it is not possible to afford all the expenses. Your guests can pay their plane tickets, hotel accommodations, and additional activities. And you may cover the religious ceremony, wedding reception, and the honeymoon.
Q
Can you get married on a Sunday in Mexico?
A Absolutely! Most places offer wedding ceremonies on Sunday. For example, Grand Velas Riviera Maya hosts weddings every day.
Q
Which hotels are open in Riviera Maya?
A Most resorts in Riviera Maya have restarted their operations since mid-June. Grand Velas Riviera Maya has started to welcome guests again in June 15, 2020.
Q
Can I travel to Riviera Maya?
A Can you travel to Riviera Maya? Absolutely! This beach destination welcomes travelers with strict health and safety protocols to ensure a safe trip. We strongly suggest reviewing the reopening policies of your country of origin.
Q
When will the hotels in Riviera Maya open?
A In June 15th, 2020 most resorts started to open their doors. Grand Velas Riviera Maya added to this reactivation of the Mexican Caribbean and implemented high standards on security and safe protocols and started to welcome guests from that date on.
Q
Is it safe to travel to Riviera Maya?
A The Mexican Caribbean, which comprises Riviera Maya and Playa del Carmen destinations among many others, received the "Safe Travels" stamp by the World Travel and Tourism Council (WTTC). This distinction aims to offer safe environments for travelers, as highest standards and hygiene safety protocols are followed.
Q
Is it safe to travel to Riviera Maya right now?
A The World Travel and Tourism Council (WTTC) has granted the Mexican Caribbean with the "Safe Travels" stamp, which means that Riviera Maya is a safe destination to travel right now. This distinction aims to ensure that the highest standards and hygiene safety protocols have been implemented for you travel feeling safe.
Q
Which hotels have the highest hygiene standards and protocols to face Covid-19?
A The hotels that are current holders of the "Safe Travels" Stamp—issued by the World Travel and Tourism Council (WTTC)—provide travelers with the necessary confidence to restart their travel plans. This ensures that high standard protocols are being followed, such as Grand Velas Riviera Maya—proud holder of the stamp—, which guarantees the highest hygiene protocols to face Covid-19.
Q
Which hotels are certified to protect guests from Covid-19 in Riviera Maya?
A Following the guidelines provided by Mexican government, most resorts are certified to protect guests from Covid-19 in Riviera Maya. This means an exhaustive training on the protocols has been undertaken to ensure the safety and security of visitors. We suggest looking for the "Safe Travels" Stamp granting bearers the acknowledgement of highest standards and protocols have been implemented. Grand Velas Riviera Maya is a proud holder of the stamp.
Q
Is Riviera Maya certified with health and safety standards to prvent Covid-19?
A Absolutely. The Mexican Caribbean, (which comprises Riviera Maya destination) received the safety stamp of approval from the World Travel and Tourism Council (WTTC), delivered to destinations that fully comply with the "Safe Travels" protocols based on the recommendations of the World Health Organization (WHO) and the Centers for Disease Prevention (CDC).
Q
What are the protocols Riviera Maya has acquired to prevent Covid-19?
A Riviera Maya has implemented strict protocols and measures to prevent Covid-19 contagions. Among them: frequent cleaning, with attention to surfaces of high-contact; areas will be sanitized at the beginning and end of each shift; staff members will wear protective equipment at all times. All these measures are followed in Grand Velas Riviera Maya, including in-house guidelines: suites will bear a 100% sanitized seal on the door; the use of the elevators, restaurants, and common areas will follow physical distancing protocols. We have invested in new cleaning and sanitizing equipment, and we take the time to carry out exhaustive procedures in accordance to guidelines dictated by the World Health Organization and the Ministry of Tourism, as well as the Ministry of Labor and Mexican Social Security Institute.
 
Q
How safe is it to travel to Riviera Maya?
A Hotels and resorts located in the Mexican Caribbean —comprised of Playa del Carmen, Tulum, Cancún and Riviera Maya among many others— have undertaken exhaustive certifications in matter of health and safety dictated by the Mexican Social Security Institute (IMSS). The implementation of strict protocols has been supervised by the government to ensure every measure is followed. The Mexican Caribbean has been granted with the "Safe Travels" stamp, issued by the World Travel and Tourism Council (WTTC).
Q
What does all-inclusive mean in Riviera Maya?
A With so many natural scenarios surrounding luxury resorts such as Grand Velas Riviera Maya, choosing this Luxury All-Inclusive resort means you will have unparalleled service, superb gastronomy by renowned chefs, premium wine and liquor labels, unrivaled views to mangroves and the Caribbean, a plethora of both relaxing and exciting activities without leaving your private paradise, as well as taxes and gratuities. And all, included in your suite rate!
Q
Where is Riviera Maya Mexico?
A Perched on the tip of the Yucatan Peninsula, in Mexico, and overlooking the Caribbean Sea lies Riviera Maya. This natural paradise comprises the trendy destinations of Playa Del Carmen, Akumal, Tulum, Cobá, Muyil and Sian Ka'an Biosphere among others. With more than 74.5 miles/120 km of extension, crystalline turquoise waters, white-sand beaches, cenotes, majestic archaeological sites, natural parks, magnificent hotels and exquisite cuisine, this destination is sure to amaze you.
Q
What All Inclusive Resort in Mexico has the best food in Riviera Maya?
A From inspiring breakfasts with ocean views to gourmet dinners in fine restaurants, Grand Velas Riviera Maya is a feast for the senses. Using fresh ingredients, each dish is a celebration of great fare and the culinary traditions of the world. At this Luxury All-Inclusive Resort in Mexico, you can enjoy contemporary and ancient flavors, including Yucatán's cuisine. Whether ordering suite service, lunch at the pool, or an exotic cocktail, each menu includes a wide range of options for both traditional and adventurous diners. Experiencing the resort's eight restaurants is not only a culinary tour, but a journey of the expansive property, with venues overlooking diverse views of the Riviera Maya.
Q
What is the best All Inclusive Resort in Riviera Maya?
A Enjoy the jungle's mystique at this luxury All-Inclusive resort in Riviera Maya for all ages, with three ambiances highlighting the endless ocean views of the Mexican Caribbean. From award-winning dining to oversize suites, a breathtaking Spa, seasonal activities, and Kids' and Teens' Clubs, Grand Velas Riviera Maya offers the area's best vacation experience.
Q
What is the best All Inclusive Resort in Playa del Carmen?
A Enveloped by the majesty of the jungle and the boundless blue waters of Playa del Carmen, Grand Velas Riviera Maya offers a range of experiences All-Inclusive to have an amazing and luxury vacation. Explore the entire resort, with its eight restaurants, five bars, and sparkling pools. Visit the Kids' Clubs and Teens' Club, go on an eco-tour, and much more that will make an adventure that's anything but ordinary.
Q
What is the best All Inclusive Resort in Cancun?
A Grand Velas Riviera Maya is sophisticated All-Inclusive resort for all ages features three ambiances of sublime tranquility, with sparkling pools overlooking the Mexican Caribbean. Oversize luxury suites, SE Spa, oceanfront dining, four specialty restaurants, modern Kids' Club and Teens' Club and many artful touches make it perfect for enjoying Mexico's splendid coast near Cancún, Quintana Roo.
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Are All Inclusive Resorts worth in Mexico?
A Absolutely, the leading brand in Mexico for Luxury All-Inclusive, Grand Velas, is sure to delight your sybarite, jet-setter lifestyle. An array of special amenities are carefully curated for you to enjoy one of the most exquisite stays by the Mexican Caribbean, the trendy Riviera Nayarit, or the sophisticated Los Cabos. Luxury suites, personalized Concierge service, 24 hr gourmet service to the comfort of your suite, 5 signature restaurants, some of them boasting 4 Diamond gastronomy, activities for all the family, snorkeling, kayak and boogie boards to explore the beauty of the Caribbean, Kids' and Teens' Clubs with daily activities and latest technology and Pol Concierge just to name a few.
Q
What is the resort’s check-in/out time?
A You may check into the Grand Velas Riviera Maya at 3:00 p.m.. If you arrive earlier and your suite is available, we will do the best we can to accommodate an early check-in. Check-out is at 12:00 p.m. but you may continue to use the pool and beach on your last day to enjoy a little more time in paradise. Food, drinks and services utilized after 12:00 p.m. have an additional charge.
Q
How many lobbies does the resort have?
A There are three lobbies at the Grand Velas Riviera Maya, one at each of our ambiances on the property. Our Zen Grand Nature Ambiance is surrounded by lush vegetation for the ultimate relaxation. Our Ambassador Ambiance and and the Grand Class Ambiance feature luxurious ocean view suites.
Q
Are there connecting rooms?
A Yes, Grand Velas Riviera Maya Resort has connecting suites in the Zen Grand Nature Ambience and Ambassador as well, which is perfect for larger families and groups staying at our resort. However, availability cannot be guaranteed until you arrive and connecting rooms have an additional cost.
Q
Do I have to present my identification or passport to register at the resort?
A Yes, upon check-in, you will need to show proper identification at the front desk. Please have a valid photo ID or passport when checking into the resort.
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Is there an additional charge for late check-out?
A Check-out is at 12 pm; however, if you'd like to take advantage of our all-inclusive resort after 12, you may do so at a rate of USD 90 for that day only.
Q
What credit cards are accepted?
A The Grand Velas Riviera Maya accepts most major credit cards within the resort. We accept American Express, Visa, MasterCard and PayPal for added convenience.
Q
Is it safe to provide my credit card information to the resort through the website or by phone?
A We at Grand Velas Riviera Maya Resort take great precautions against any safety issues or concerns. Our website and systems are secure, and the card number registration process uses maximum security systems and devices that ensure the complete confidentiality of encrypted data. Please visit our data protection and privacy policies at https://rivieramaya.grandvelas.com/data-protection-policy for any additional questions.
Q
Who should I call regrading an invoice?
A If you have any questions or concerns regarding your final bill or invoice, please contact the resort’s Accounting Department for assistance. The front desk can also assist when you are still on the property.
Q
What is the difference between Grand Class, Zen Garden, and Ambassdor?
A The Grand Velas Riviera Maya Resort offers three unique experiences so you can choose the perfect ambiance for the ultimate all-inclusive Mexico vacation. The Grand Class Experience is ideal for romantic getaways with an oceanfront setting. Make family memories in the casual comfort of our Ambassador Experience, which overlooks the beach and turquoise sea. Explore the exotic & family-friendly Zen Grand Experience to soak up jungle vibes from your secluded suite with views of the sparkling pool and koi pond.
 
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Q
Are pets allowed?
A To keep the Grand Velas Riviera Maya pristine and be respectful to other guests, pets are not allowed at our all-inclusive beach resort. If traveling with pets, you may try to board your furry friends in advance so that you may enjoy a relaxing stay with us in Mexico.
Q
Which are most recommended restaurants at your Playa del Carmen resort?
A All of our dining facilities offer a unique experience. Enjoy a savory breakfast at Azul which features an expansive buffet and impressive ocean view. For an ultra-tranquil ambiance in the afternoon, we recommend Bistro (for ages 16 and over). Dinner options are endless, as all the restaurants are of the highest quality and offer something for everyone. We suggest trying them all for the full Grand Velas experience.
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What do the restaurants include?
A Each of our dining venues and restaurants at the Grand Velas Riviera Maya is all-inclusive of food and beverages, except for certain specialty wines or spirits which are offered at an additional charge. If you have any questions, your waiter or bartender will be happy to assist.
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What are the restaurant hours?
A Restaurants Azul, Frida, Lucca, Sen Lin and Chaká are open to the entire family. Cocina de Autor and Piaf are for ages 16 and over. Children ages 12 and over are welcome from 6:00 to 7:00 p.m. Bistro restaurant exclusively welcomes guests ages 16 and over.
Q
May I use the restaurants and pools in all areas of the resort? If staying in the Zen Grand Ambiance, do I have access to the other two ambiances?
A All of our guests at Grand Velas Riviera Maya Resort are invited to enjoy all ambiances and facilities, however, please keep in mind that the Grand Class Ambiance.
Q
Where are the different restaurants located?
A Located in the Grand Class Ambiance, dine at Piaf, Bistro, and Cocina de Autor. The Ambassador Ambiance includes Azul, Frida, and Lucca. The Zen Grand Ambiance features Chaka (poolside) and Sen Lin restaurants. You may dine at any restaurant of your liking regardless of which ambiance you are staying in.
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Do I need to make dinner reservations?
A Indulge your senses at our diverse and global dining options ranging from casual to fine dining at Grand Velas Riviera Maya. Advanced reservations are recommended and can be made by clicking here. Book your table now.
Q
Are there any bars?
A Yes, Grand Velas Riviera Maya has a bar to fit any mood. Auqa Bar features a refreshing tropical vibe with the luxury of swim-up or dry seating. Enjoy a radiant sunset and refreshing drinks at our rooftop lounge, Sky Bar. Sen Lin Bar offers exotic cocktails in a sultry setting. There are also a karaoke bar, piano bar, and sports bar for the ultimate good time in Mexico.
 
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Q
What are the bar hours?
A Sky Bar is open from 5 pm to 11 pm. Aqua Bar is open from 9 am to 6 pm. Sen Lin Bar is open from 6 pm to 11 pm. Karaoke Bar is open from 7 pm to 2 am, and Piano Bar from 5 pm to 12 am. Koi Bar is open from 6 pm to 3 am, the latest at the resort.
 
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Q
Do the restaurants offer vegetarian dishes?
A Yes, all of our dining establishments cater to various food restrictions and dietary concerns. We also offer an array of salad bars, vegetable sides, and non-dairy items as well. Please contact concierge for any questions or concerns regarding menus so that we can assist upon arrival.
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Is there a dress code for dinner?
A Each restaurant has their own dress code to follow. Ranging from elegant to casual, dine where you feel most comfortable. For a full list of each restaurant's dress code. Click on view details page and select each restaurant's description.
 
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Q
How long does it take to get to Playa del Carmen from the airport?
A Playa del Carmen is located 35 km south of Cancun International Airport (CUN), which is approximately a 45 minute to one-hour car ride.
Q
How long does it take to get to Playa Del Carmen from Grand Velas Riviera Maya?
A Grand Velas Riviera Maya is just 15 minutes from Playa del Carmen, a quick drive southwest along Carr. Tulum - Cancún/México 307 highway.
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How long does it take to get to Cancun from Grand Velas Riviera Maya?
A Cancun is one hour north of Grand Velas Riviera Maya via Carr. Tulum - Cancún/México 307 highway. If renting a car, the drive is easy and quite beautiful with scenic vistas along the way.
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What are the transportation options for going to the airport, Playa del Carmen and Cancun?
A If your plan does not include transportation provided by the resort, you may take a taxi or rent a car right to the Grand Velas Riviera Maya. Some buses run to Cancun, and your Concierge is available to schedule transportation or taxi pickup at any time, as well as help with car rentals.
Q
How can I get to the beach in Playe Del Carmen?
A Depending on which Ambiance you're staying in at Grand Velas Riviera Maya Resort, there are a few options. To get to the beach from the Zen Grand ambiance, our complimentary transportation is available 24 hours a day; the ride takes just 2-3 minutes. The Ambassador ambiance overlooks the beach, and you can walk from the suites to the sand. The Grand Class Ambiance is situated directly on the beach for an even more decadent stay.
Q
What airlines fly to Riviera Maya, Mexico?
A

Most major airline carriers fly into Cancun International Airport (CUN) this airport serves international arrivals and departures for the entire region stretching from Cancun, Playa del Carmen, Akumal, Xel-ha and Tulum or Cozumel Airport (CZM) from across the globe. The most common are Delta, American Airlines, United, Aeromexico, JetBlue, and Spirit. Select your dates to see which carrier best works for you.

Q
Which airport is close to Riviera Maya?
A Depending on where you are flying from, you could fly into Cozumel (CZM) or Cancun International Airport (CUN) which tends to be the most common.
Q
Do I need to rent a car to get around? Where can I rent a car from?
A Since there are so many unusual places to check out in the Riviera Maya and the surrounding areas, guests find it easy to rent a car while in town. There are numerous car rental agencies at the Cancun Airport and in town. Our hotel concierge will be happy to assist you in making your rental car arrangements right from our resort. Some of the standard rental companies include Alamo, Avis, Enterprise, BBB Rent-a-Car, Budget, Dollar, Hertz, and National. Typically, renting a car in Mexico is generally more expensive than in the States, but is probably cheaper than taking taxies everywhere. To rent a car, you need a valid driver's license, credit card, and must be at least 25 years old.
Q
What types of wedding venues do you have?
A Plan the perfect destination wedding at the Grand Velas Riviera Maya Resort. We offer multiple venues around the property, each as breathtaking as the next. Exchange vows with turquoise water as your backdrop. Say "I Do" in a lush private garden. Have a traditional ceremony in the chapel, or embrace the Mayan Jungle and celebrate poolside. Our elegant venues will make your wedding dreams come true. Contact our wedding coordinators and make a request for proposal.
 
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Q
What type of meeting venues do you have?
A Watch meetings come to life at the Grand Velas Riviera Maya. Host your next business meeting or event in our perfectly designed meeting rooms and conference venues offering breathtaking views and state-of-the-art audiovisual. The 30,000 square-foot Convention Center features flexible breakout rooms, grand salons and pre-function space for up to 2,700 guests. The resort's magnificent garden, terrace, and beach create the perfect ambiance for outdoor receptions and banquets.
 
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Q
What kind of ceremony is included in the wedding collection?
A The Eternally Yours and Infinite Yours Wedding Collection Packages include a symbolic wedding ceremony in an exclusive venue. Both feature a one-hour cocktail hour and a classic wedding cake from the Velas Collections.
 
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Q
How much is required to reserve the date and location for my wedding?
A Plan your storybook wedding in paradise at the Grand Velas Riviera Maya. Reserve your date now to ensure availability at our resort. A 25% deposit of the total will be required. This deposit is non-refundable.
Q
How many weddings are held on the same day at the resort?
A Your special day is yours alone at the Grand Velas Riviera Maya Resort. To ensure that every wedding run smoothly, there is only one wedding per day at the resort. Please reserve your date as soon as possible to save the availability.
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How late can my event go?
A We want every guest to have the best experience possible when staying at the Grand Velas Riviera Maya Resort. To be respectful to other guests, the limit is 10:30 pm in the outdoor areas. The hours may be extended for an additional charge in our indoor spaces. Please contact us for more information.
Q
Can my guests attend the wedding if they are not staying at the resort?
A Yes. However, guests not staying at any Velas Resorts must purchase a wedding pass upon their arrival at the resort. Wedding passes are guaranteed for purchase only on the ceremony date and can stay just the time of the wedding event. Please contact your wedding sales coordinator for wedding pass restrictions.
Q
What is the rate for children?
A Children are welcome at every wedding celebration for the same rate as every guest. Please contact our wedding specialists for any additional information regarding your guest list.
Q
What décor is included in the wedding collection?
A Your wedding will be as beautiful as the sunset over the ocean, and our seasoned wedding planners will perfectly execute your dream wedding including the decor, from floral arrangements, centerpieces, candles, canopy with white veils, and personal touches created with your style in mind.
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What types of wedding packages do you offer?
A At Velas Resorts, we've created five all-inclusive wedding and honeymoon packages devoted to romance and relaxation. Choose the Mayan Connections, Truly Yours, Eternally Yours, Infinitely Yours, or the Special Concessions package and pick the one that is best suited for your style and event. Whether you are looking for a Mayan Ceremony on the beach or a more traditional affair in the chapel, Grand Velas has the perfect package for your dream destination wedding.
 
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Q
What are the main attractions in the Riviera Maya?
A Relax and discover the natural beauty of Mexico's lush Yucatan Peninsula. Explore ancient Mayan ruins. Play on white sand beaches. The most visited main attractions in the Riviera Maya include Xcaret Eco Theme Park, Isla Mujeres, Xel – Há, Ruins of Tulum, Cozumel, Rio Secreto, and Chichén Itzá, just to name a few. Our concierge is on-hand to help plan your excursions while in Mexico.
Q
Does the resort have activities for kids?
A Yes, Grand Velas Riviera Maya Resort caters to all ages and provides fun activities and learning experiences for all. We offer a Kids' Club, Teen Club, and a Baby Concierge so that adults can make the most of their Mexico vacation. Kids can enjoy everything from swimming, dancing, arts & crafts, story time, and games. Older kids love the karaoke and disco designed for teens in mind.
 
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Q
What are the ages and hours for the Kids Club?
A Our Kids' Club at Grand Velas Riviera Maya is for children ages 4 to 12 and open from 9 am to 10:45 pm. The Teens' Club is for ages 13-18 years old and open from 11 am to 12 am. For the little ones, the baby concierge is there to help make arrangements to keep the infants happy throughout the day.
 
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Q
What resort activities are offered in the evening?
A There are fun-filled activities at the Grand Velas Riviera Resort both day and night. During low season, you may enjoy the resort’s bars, restaurants, and common areas. During high season, expect to find various additional activities offered, such as shows, happy hours, and movie night. Check with concierge upon arrival to find out what activities and events are happening during your stay.
Q
What family friendly activities can I find in Riviera Maya?
A Gather the family for a Mexico adventure in the Riviera Maya. Our luxury resort offers plenty of kid-friendly activities right on property, but if you'd like to venture out and explore the area, there are also numerous things to the whole family will love. Go snorkeling at Puerto Morelos Reef National Park. Visit the Mayan Ruins in Tulum. Hit the beach at Playa del Carmen, or hop on a ferry to Cozumel.
 
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Q
Can I book Riviera Maya activities and excursions at the resort?
A Yes, absolutely. Our concierge in on deck to help you plan the perfect itinerary while in Mexico. We recommend booking in advance through our pre-arrival concierge, so they can help you arrange your vacation agenda even before you arrive.
Q
What are the pool hours?
A To be respectful to every guest when in common areas, our inviting pools in every ambiance are open from 8 am to 9 pm. Relax, swim, and soak in the Mayan sun from day to night at the Grand Velas Riviera Maya Resort.
Q
Is there an adults only pool?
A

A Yes, the oceanfront ambiance Grand Class ahowcases an infinity pool for adults only. Staying at Zen or Ambassador ambiance does not exclude the adults to live the privacy and relaxation experienced at this pool. Some restaurants offer this adults-only atmosphere: Piaf and Cocina de Autor are open for guests over 16 years old (with dining seatings for children ages 12+ from 6:00 - 7:00 p.m.) and Bistro (16+), which are also located in Grand Class section.

Q
How is the snorkeling at the resort?
A Grand Velas is located along the Caribbean coastline and in front of the second largest coral reef in the world, having ocean wild life right in front of the hotel. We have a marina center offering all kind of activities from snorkeling to kayaking, and everything in between. The instructors will take you out to the best areas in the ocean for unparalleled scuba diving and snorkeling.
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What services does the spa offer?
A Relax, rejuvenate, and recharge at the Spa at Grand Velas Riviera Maya and treat yourself to one of our skin therapies, soothing massages, and holistic rituals. Coax tense muscles into sublime relaxation with massage treatments. Renew tired skin with soothing therapies infused with Mediterranean essences and ancient traditions. To book a spa ritual or one of our spa treatments, please contact our spa specialists at 877-418-3067.
 
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Q
Does Grand Velas Riviera Maya have suites for people with limited mobility?
A Each of the resort's three sections have two suites on the ground floor that are specially equipped for wheelchairs. The main entrances of the suites range from 36 to 46 inches wide.
Q
Can people in wheelchairs easily access the resort?
A Yes. The restaurants and bars have ramps and there is a ramp leading to the beach. The pool has rails at average height. Additionally, the resort offers wheelchairs, crutches and canes, and the Zen Grand and Grand Class ambiances have electric wheelchairs available at no additional charge.
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