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A You may check into the Grand Velas Riviera Maya at 3:00 p.m.. If you arrive earlier and your suite is available, we will do the best we can to accommodate an early check-in. Check-out is at 12:00 p.m. but you may continue to use the pool and beach on your last day to enjoy a little more time in paradise. Food, drinks and services utilized after 12:00 p.m. have an additional charge.
A There are three lobbies at the Grand Velas Riviera Maya, one at each of our ambiances on the property. Our Zen Grand Nature Ambiance is surrounded by lush vegetation for the ultimate relaxation. Our Ambassador Ambiance features with ocean view suites, and the Grand Class Ambiance.
A Yes, Grand Velas Riviera Maya Resort has connecting suites in the Zen Grand Nature Ambience and Ambassador as well, which is perfect for larger families and groups staying at our resort. However, availability cannot be guaranteed until you arrive and connecting rooms have an additional cost.
A Yes, upon check-in, you will need to show proper identification at the front desk. Please have a valid photo ID or passport when checking into the resort.
A Check-out is at 12 pm; however, if you'd like to take advantage of our all-inclusive resort after 12, you may do so at a rate of USD 90 for that day only.
A The Grand Velas Riviera Maya accepts most major credit cards within the resort. We accept American Express, Visa, MasterCard and PayPal for added convenience.
A We at Grand Velas Riviera Maya Resort take great precautions against any safety issues or concerns. Our website and systems are secure, and the card number registration process uses maximum security systems and devices that ensure the complete confidentiality of encrypted data. Please visit our data protection and privacy policies at https://rivieramaya.grandvelas.com/data-protection-policy.aspx for any additional questions.
A If you have any questions or concerns regarding your final bill or invoice, please contact the resort's Accounting Department for assistance. The front desk can also assist when you are still on the property.
A The Grand Velas Riviera Maya Resort offers three unique experiences so you can choose the perfect ambiance for the ultimate all-inclusive Mexico vacation. The Grand Class Experience is ideal for romantic getaways with an oceanfront setting. Make family memories in the casual comfort of our Ambassador Experience, which overlooks the beach and turquoise sea. Explore the exotic & family-friendly Zen Grand Experience to soak up jungle vibes from your secluded suite with views of the sparkling pool and koi pond.
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A Our luxury all inclusive is unique and one of a kind. Within one rate you have access to a la carte meals at seven signature restaurants offering an incredible culinary experience ranging from Mexican Cuisine, Asian Fusion, French, and Yucatan regional. You also have included 24-hr suite service, top-shelf beverages and all taxes and gratuities. Bask in luxury accommodations with Heavenly Beds, Jacuzzi tubs and private terraces with plunge pools. Enjoy the onsite Kids and Teen Clubs, Private Concierge Service, a holistic spa, convention center, Life Fitness Center, recreational activities, and beautiful wedding venues that make Grand Velas Riviera Maya one of the best all-inclusive resorts in Playa del Carmen.
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A To keep the Grand Velas Riviera Maya pristine and be respectful to other guests, pets are not allowed at our all-inclusive beach resort. If traveling with pets, you may try to board your furry friends in advance so that you may enjoy a relaxing stay with us in Mexico.
A Each of the resort's three sections have two suites on the ground floor that are specially equipped for wheelchairs. The main entrances of the suites range from 36 to 46 inches wide.
A Yes. The restaurants and bars have ramps and there is a ramp leading to the beach. The pool has rails at average height. Additionally, the resort offers wheelchairs, crutches and canes, and the Zen Grand and Grand Class ambiances have electric wheelchairs available at no additional charge.
A All of our dining facilities offer a unique experience. Enjoy a savory breakfast at Azul which features an expansive buffet and impressive ocean view. For an ultra-tranquil ambiance in the afternoon, we recommend Bistro (for ages 16 and over). Dinner options are endless, as all the restaurants are of the highest quality and offer something for everyone. We suggest trying them all for the full Grand Velas experience.
A Each of our dining venues and restaurants at the Grand Velas Riviera Maya is all-inclusive of food and beverages, except for certain specialty wines or spirits which are offered at an additional charge. If you have any questions, your waiter or bartender will be happy to assist.
A Restaurants Azul, Frida, Lucca, Sen Lin and Chaká are open to the entire family. Cocina de Autor and Piaf are for ages 16 and over. Children ages 12 and over are welcome from 6:00 to 7:00 p.m. Bistro restaurant exclusively welcomes guests ages 16 and over.
A All of our guests at Grand Velas Riviera Maya Resort are invited to enjoy all ambiances and facilities, however, please keep in mind that the Grand Class Ambiance.
A Located in the Grand Class Ambiance, dine at Piaf, Bistro, and Cocina de Autor. The Ambassador Ambiance includes Azul, Frida, and Lucca. The Zen Grand Ambiance features Chaka (poolside) and Sen Lin restaurants. You may dine at any restaurant of your liking regardless of which ambiance you are staying in.
A Indulge your senses at our diverse and global dining options ranging from casual to fine dining at Grand Velas Riviera Maya. Advanced reservations are recommended and can be made by clicking here. Book your table now.
A Yes, Grand Velas Riviera Maya has a bar to fit any mood. Auqa Bar features a refreshing tropical vibe with the luxury of swim-up or dry seating. Enjoy a radiant sunset and refreshing drinks at our rooftop lounge, Sky Bar. Sen Lin Bar offers exotic cocktails in a sultry setting. There are also a karaoke bar, piano bar, and sports bar for the ultimate good time in Mexico.
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A Sky Bar is open from 5 pm to 11 pm. Aqua Bar is open from 9 am to 6 pm. Sen Lin Bar is open from 6 pm to 11 pm. Karaoke Bar is open from 7 pm to 2 am, and Piano Bar from 5 pm to 12 am. Koi Bar is open from 6 pm to 3 am, the latest at the resort.
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A Yes, all of our dining establishments cater to various food restrictions and dietary concerns. We also offer an array of salad bars, vegetable sides, and non-dairy items as well. Please contact concierge for any questions or concerns regarding menus so that we can assist upon arrival.
A Each restaurant has their own dress code to follow. Ranging from elegant to casual, dine where you feel most comfortable. For a full list of each restaurant's dress code. Click on view details page and select each restaurant's description.
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A Playa del Carmen is located 35 km south of Cancun International Airport (CUN), which is approximately a 45 minute to one-hour car ride.
A Grand Velas Riviera Maya is just 15 minutes from Playa del Carmen, a quick drive southwest along Carr. Tulum - Cancún/México 307 highway.
A Cancun is one hour north of Grand Velas Riviera Maya via Carr. Tulum - Cancún/México 307 highway. If renting a car, the drive is easy and quite beautiful with scenic vistas along the way.
A If your plan does not include transportation provided by the resort, you may take a taxi or rent a car right to the Grand Velas Riviera Maya. Some buses run to Cancun, and your Concierge is available to schedule transportation or taxi pickup at any time, as well as help with car rentals.
A Depending on which Ambiance you're staying in at Grand Velas Riviera Maya Resort, there are a few options. To get to the beach from the Zen Grand ambiance, our complimentary transportation is available 24 hours a day; the ride takes just 2-3 minutes. The Ambassador ambiance overlooks the beach, and you can walk from the suites to the sand. The Grand Class Ambiance is situated directly on the beach for an even more decadent stay.
A Most major airline carriers fly into Cancun International Airport (CUN) or Cozumel Airport (CZM) from across the globe. The most common are Delta, American Airlines, United, Aeromexico, JetBlue, and Spirit. Select your dates to see which carrier best works for you.
A Depending on where you are flying from, you could fly into Cozumel (CZM) or Cancun International Airport (CUN) which tends to be the most common.
A Since there are so many unusual places to check out in the Riviera Maya and the surrounding areas, guests find it easy to rent a car while in town. There are numerous car rental agencies at the Cancun Airport and in town. Our hotel concierge will be happy to assist you in making your rental car arrangements right from our resort. Some of the standard rental companies include Alamo, Avis, Enterprise, BBB Rent-a-Car, Budget, Dollar, Hertz, and National. Typically, renting a car in Mexico is generally more expensive than in the States, but is probably cheaper than taking taxies everywhere. To rent a car, you need a valid driver's license, credit card, and must be at least 25 years old.
A Plan the perfect destination wedding at the Grand Velas Riviera Maya Resort. We offer multiple venues around the property, each as breathtaking as the next. Exchange vows with turquoise water as your backdrop. Say "I Do" in a lush private garden. Have a traditional ceremony in the chapel, or embrace the Mayan Jungle and celebrate poolside. Our elegant venues will make your wedding dreams come true. Contact our wedding coordinators and make a request for proposal.
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A Watch meetings come to life at the Grand Velas Riviera Maya. Host your next business meeting or event in our perfectly designed meeting rooms and conference venues offering breathtaking views and state-of-the-art audiovisual. The 30,000 square-foot Convention Center features flexible breakout rooms, grand salons and pre-function space for up to 2,700 guests. The resort's magnificent garden, terrace, and beach create the perfect ambiance for outdoor receptions and banquets.
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A The Eternally Yours and Infinite Yours Wedding Collection Packages include a symbolic wedding ceremony in an exclusive venue. Both feature a one-hour cocktail hour and a classic wedding cake from the Velas Collections.
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A Plan your storybook wedding in paradise at the Grand Velas Riviera Maya. Reserve your date now to ensure availability at our resort. A 25% deposit of the total will be required. This deposit is non-refundable.
A Your special day is yours alone at the Grand Velas Riviera Maya Resort. To ensure that every wedding run smoothly, there is only one wedding per day at the resort. Please reserve your date as soon as possible to save the availability.
A We want every guest to have the best experience possible when staying at the Grand Velas Riviera Maya Resort. To be respectful to other guests, the limit is 10:30 pm in the outdoor areas. The hours may be extended for an additional charge in our indoor spaces. Please contact us for more information.
A Yes. However, guests not staying at any Velas Resorts must purchase a wedding pass upon their arrival at the resort. Wedding passes are guaranteed for purchase only on the ceremony date and can stay just the time of the wedding event. Please contact your wedding sales coordinator for wedding pass restrictions.
A Children are welcome at every wedding celebration for the same rate as every guest. Please contact our wedding specialists for any additional information regarding your guest list.
A Your wedding will be as beautiful as the sunset over the ocean, and our seasoned wedding planners will perfectly execute your dream wedding including the decor, from floral arrangements, centerpieces, candles, canopy with white veils, and personal touches created with your style in mind.
A At Velas Resorts, we've created five all-inclusive wedding and honeymoon packages devoted to romance and relaxation. Choose the Mayan Connections, Truly Yours, Eternally Yours, Infinitely Yours, or the Special Concessions package and pick the one that is best suited for your style and event. Whether you are looking for a Mayan Ceremony on the beach or a more traditional affair in the chapel, Grand Velas has the perfect package for your dream destination wedding.
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A Relax and discover the natural beauty of Mexico's lush Yucatan Peninsula. Explore ancient Mayan ruins. Play on white sand beaches. The most visited main attractions in the Riviera Maya include Xcaret Eco Theme Park, Isla Mujeres, Xel - Há, Ruins of Tulum, Cozumel, Rio Secreto, and Chichén Itzá, just to name a few. Our concierge is on-hand to help plan your excursions while in Mexico.
A Yes, Grand Velas Riviera Maya Resort caters to all ages and provides fun activities and learning experiences for all. We offer a Kids' Club, Teen Club, and a Baby Concierge so that adults can make the most of their Mexico vacation. Kids can enjoy everything from swimming, dancing, arts & crafts, story time, and games. Older kids love the karaoke and disco designed for teens in mind.
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A Our Kids' Club at Grand Velas Riviera Maya is for children ages 4 to 12 and open from 9 am to 10:45 pm. The Teens' Club is for ages 13-18 years old and open from 11 am to 12 am. For the little ones, the baby concierge is there to help make arrangements to keep the infants happy throughout the day.
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A There are fun-filled activities at the Grand Velas Riviera Resort both day and night. During low season, you may enjoy the resort's bars, restaurants, and common areas. During high season, expect to find various additional activities offered, such as shows, happy hours, and movie night. Check with concierge upon arrival to find out what activities and events are happening during your stay.
A Gather the family for a Mexico adventure in the Riviera Maya. Our luxury resort offers plenty of kid-friendly activities right on property, but if you'd like to venture out and explore the area, there are also numerous things to the whole family will love. Go snorkeling at Puerto Morelos Reef National Park. Visit the Mayan Ruins in Tulum. Hit the beach at Playa del Carmen, or hop on a ferry to Cozumel.
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A Yes, absolutely. Our concierge in on deck to help you plan the perfect itinerary while in Mexico. We recommend booking in advance through our pre-arrival concierge, so they can help you arrange your vacation agenda even before you arrive.
A To be respectful to every guest when in common areas, our inviting pools in every ambiance are open from 8 am to 9 pm. Relax, swim, and soak in the Mayan sun from day to night at the Grand Velas Riviera Maya Resort.

A Yes, the oceanfront ambiance Grand Class ahowcases an infinity pool for adults only. Staying at Zen or Ambassador ambiance does not exclude the adults to live the privacy and relaxation experienced at this pool. Some restaurants offer this adults-only atmosphere: Piaf and Cocina de Autor are open for guests over 16 years old (with dining seatings for children ages 12+ from 6:00 - 7:00 p.m.) and Bistro (16+), which are also located in Grand Class section.

A Grand Velas is located along the Caribbean coastline and in front of the second largest coral reef in the world, having ocean wild life right in front of the hotel. We have a marina center offering all kind of activities from snorkeling to kayaking, and everything in between. The instructors will take you out to the best areas in the ocean for unparalleled scuba diving and snorkeling.