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Grand Velas Riviera Maya - Frequently Asked Questions

A Most resorts in Riviera Maya have restarted their operations since mid-June. Grand Velas Riviera Maya has started to welcome guests again in June 15, 2020.
A Can you travel to Riviera Maya? Absolutely! This beach destination welcomes travelers with strict health and safety protocols to ensure a safe trip. We strongly suggest reviewing the reopening policies of your country of origin.
A In June 15th, 2020 most resorts started to open their doors. Grand Velas Riviera Maya added to this reactivation of the Mexican Caribbean and implemented high standards on security and safe protocols and started to welcome guests from that date on.
A The Mexican Caribbean, which comprises Riviera Maya and Playa del Carmen destinations among many others, received the "Safe Travels" stamp by the World Travel and Tourism Council (WTTC). This distinction aims to offer safe environments for travelers, as highest standards and hygiene safety protocols are followed.
A The World Travel and Tourism Council (WTTC) has granted the Mexican Caribbean with the "Safe Travels" stamp, which means that Riviera Maya is a safe destination to travel right now. This distinction aims to ensure that the highest standards and hygiene safety protocols have been implemented for you travel feeling safe.
A The hotels that are current holders of the "Safe Travels" Stamp—issued by the World Travel and Tourism Council (WTTC)—provide travelers with the necessary confidence to restart their travel plans. This ensures that high standard protocols are being followed, such as Grand Velas Riviera Maya—proud holder of the stamp—, which guarantees the highest hygiene protocols to face Covid-19.
A Following the guidelines provided by Mexican government, most resorts are certified to protect guests from Covid-19 in Riviera Maya. This means an exhaustive training on the protocols has been undertaken to ensure the safety and security of visitors. We suggest looking for the "Safe Travels" Stamp granting bearers the acknowledgement of highest standards and protocols have been implemented. Grand Velas Riviera Maya is a proud holder of the stamp.
A Absolutely. The Mexican Caribbean, (which comprises Riviera Maya destination) received the safety stamp of approval from the World Travel and Tourism Council (WTTC), delivered to destinations that fully comply with the "Safe Travels" protocols based on the recommendations of the World Health Organization (WHO) and the Centers for Disease Prevention (CDC).
A Riviera Maya has implemented strict protocols and measures to prevent Covid-19 contagions. Among them: frequent cleaning, with attention to surfaces of high-contact; areas will be sanitized at the beginning and end of each shift; staff members will wear protective equipment at all times. All these measures are followed in Grand Velas Riviera Maya, including in-house guidelines: suites will bear a 100% sanitized seal on the door; the use of the elevators, restaurants, and common areas will follow physical distancing protocols. We have invested in new cleaning and sanitizing equipment, and we take the time to carry out exhaustive procedures in accordance to guidelines dictated by the World Health Organization and the Ministry of Tourism, as well as the Ministry of Labor and Mexican Social Security Institute.
A Hotels and resorts located in the Mexican Caribbean —comprised of Playa del Carmen, Tulum, Cancún and Riviera Maya among many others— have undertaken exhaustive certifications in matter of health and safety dictated by the Mexican Social Security Institute (IMSS). The implementation of strict protocols has been supervised by the government to ensure every measure is followed. The Mexican Caribbean has been granted with the "Safe Travels" stamp, issued by the World Travel and Tourism Council (WTTC).