Frequently Asked Questions
Q
What is the best time of year to visit Riviera Maya?
A Although the Riviera Maya can be visited at any time of the year, the recommended time to visit it depends on what your interest is. If you are interested in a mild weather without rains, December to April are the best months to visit, or even May from June where maximum temperatures vary from 86 to 89 °F. If your purpose is to find a relaxed and not overcrowded destination, the best time to visit would be from july to october, but the hurricane season is something to take into account. Grand Velas Riviera Maya is totally equipped and prepared to combat this natural phenomenom and its staff is trained to properly act if a hurricane makes landfall.
Q
Which hotels are open in Riviera Maya?
A
Most resorts in Riviera Maya have restarted their operations since mid-June. Grand Velas Riviera Maya has started to welcome guests again in June 15, 2020.
Q
Can I travel to Riviera Maya?
A
Can you travel to Riviera Maya? Absolutely! This beach destination welcomes travelers with strict health and safety protocols to ensure a safe trip. We strongly suggest reviewing the reopening policies of your country of origin.
Q
When will the hotels in Riviera Maya open?
A
In June 15th, 2020 most resorts started to open their doors. Grand Velas Riviera Maya added to this reactivation of the Mexican Caribbean and implemented high standards on security and safe protocols and started to welcome guests from that date on.
Q
Is it safe to travel to Riviera Maya?
A
The Mexican Caribbean, which comprises Riviera Maya and Playa del Carmen destinations among many others, received the "Safe Travels" stamp by the World Travel and Tourism Council (WTTC). This distinction aims to offer safe environments for travelers, as highest standards and hygiene safety protocols are followed.
Q
Is it safe to travel to Riviera Maya right now?
A
The World Travel and Tourism Council (WTTC) has granted the Mexican Caribbean with the "Safe Travels" stamp, which means that Riviera Maya is a safe destination to travel right now. This distinction aims to ensure that the highest standards and hygiene safety protocols have been implemented for you travel feeling safe.
Q
Which hotels have the highest hygiene standards and protocols to face Covid-19?
A
The hotels that are current holders of the "Safe Travels" Stamp—issued by the World Travel and Tourism Council (WTTC)—provide travelers with the necessary confidence to restart their travel plans. This ensures that high standard protocols are being followed, such as Grand Velas Riviera Maya—proud holder of the stamp—, which guarantees the highest hygiene protocols to face Covid-19.
Q
Which hotels are certified to protect guests from Covid-19 in Riviera Maya?
A
Following the guidelines provided by Mexican government, most resorts are certified to protect guests from Covid-19 in Riviera Maya. This means an exhaustive training on the protocols has been undertaken to ensure the safety and security of visitors. We suggest looking for the "Safe Travels" Stamp granting bearers the acknowledgement of highest standards and protocols have been implemented. Grand Velas Riviera Maya is a proud holder of the stamp.
Q
Is Riviera Maya certified with health and safety standards to prvent Covid-19?
A
Absolutely. The Mexican Caribbean, (which comprises Riviera Maya destination) received the safety stamp of approval from the World Travel and Tourism Council (WTTC), delivered to destinations that fully comply with the "Safe Travels" protocols based on the recommendations of the World Health Organization (WHO) and the Centers for Disease Prevention (CDC).
Q
What are the protocols Riviera Maya has acquired to prevent Covid-19?
A
Riviera Maya has implemented strict protocols and measures to prevent Covid-19 contagions. Among them: frequent cleaning, with attention to surfaces of high-contact; areas will be sanitized at the beginning and end of each shift; staff members will wear protective equipment at all times. All these measures are followed in Grand Velas Riviera Maya, including in-house guidelines: suites will bear a 100% sanitized seal on the door; the use of the elevators, restaurants, and common areas will follow physical distancing protocols. We have invested in new cleaning and sanitizing equipment, and we take the time to carry out exhaustive procedures in accordance to guidelines dictated by the World Health Organization and the Ministry of Tourism, as well as the Ministry of Labor and Mexican Social Security Institute.
Q
How safe is it to travel to Riviera Maya?
A
Hotels and resorts located in the Mexican Caribbean —comprised of Playa del Carmen, Tulum, Cancún and Riviera Maya among many others— have undertaken exhaustive certifications in matter of health and safety dictated by the Mexican Social Security Institute (IMSS). The implementation of strict protocols has been supervised by the government to ensure every measure is followed. The Mexican Caribbean has been granted with the "Safe Travels" stamp, issued by the World Travel and Tourism Council (WTTC).
Q
What does all-inclusive mean in Riviera Maya?
A With so many natural scenarios surrounding luxury resorts such as Grand Velas Riviera Maya, choosing this Luxury All-Inclusive resort means you will have unparalleled service, superb gastronomy by renowned chefs, premium wine and liquor labels, unrivaled views to mangroves and the Caribbean, a plethora of both relaxing and exciting activities without leaving your private paradise, as well as taxes and gratuities. And all, included in your suite rate!
Q
Where is Riviera Maya Mexico?
A Perched on the tip of the Yucatan Peninsula, in Mexico, and overlooking the Caribbean Sea lies Riviera Maya. This natural paradise comprises the trendy destinations of Playa Del Carmen, Akumal, Tulum, Cobá, Muyil and Sian Ka'an Biosphere among others. With more than 74.5 miles/120 km of extension, crystalline turquoise waters, white-sand beaches, cenotes, majestic archaeological sites, natural parks, magnificent hotels and exquisite cuisine, this destination is sure to amaze you.
Q
What is the best All Inclusive Resort in Riviera Maya?
A Enjoy the jungle's mystique at this luxury All-Inclusive resort in Riviera Maya for all ages, with three ambiances highlighting the endless ocean views of the Mexican Caribbean. From award-winning dining to oversize suites, a breathtaking Spa, seasonal activities, and Kids' and Teens' Clubs, Grand Velas Riviera Maya offers the area's best vacation experience.
Q
What is the best All Inclusive Resort in Playa del Carmen?
A Enveloped by the majesty of the jungle and the boundless blue waters of Playa del Carmen, Grand Velas Riviera Maya offers a range of experiences All-Inclusive to have an amazing and luxury vacation. Explore the entire resort, with its eight restaurants, five bars, and sparkling pools. Visit the Kids' Clubs and Teens' Club, go on an eco-tour, and much more that will make an adventure that's anything but ordinary.
Q
What is the best All Inclusive Resort in Cancun?
A Grand Velas Riviera Maya is sophisticated All-Inclusive resort for all ages features three ambiances of sublime tranquility, with sparkling pools overlooking the Mexican Caribbean. Oversize luxury suites, SE Spa, oceanfront dining, four specialty restaurants, modern Kids' Club and Teens' Club and many artful touches make it perfect for enjoying Mexico's splendid coast near Cancún, Quintana Roo.
Q
Are All Inclusive Resorts worth in Mexico?
A Absolutely, the leading brand in Mexico for Luxury All-Inclusive, Grand Velas, is sure to delight your sybarite, jet-setter lifestyle. An array of special amenities are carefully curated for you to enjoy one of the most exquisite stays by the Mexican Caribbean, the trendy Riviera Nayarit, or the sophisticated Los Cabos. Luxury suites, personalized Concierge service, 24 hr gourmet service to the comfort of your suite, 5 signature restaurants, some of them boasting 4 Diamond gastronomy, activities for all the family, snorkeling, kayak and boogie boards to explore the beauty of the Caribbean, Kids' and Teens' Clubs with daily activities and latest technology and Pol Concierge just to name a few.
