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A You may check into the Grand Velas Riviera Maya at 3 pm. If you arrive earlier and your suite is available, we will do the best we can to accommodate an early check-in. Check out is at 12 pm, but you may leave use the facilities and amenities on your final day.
A There are three lobbies at the Grand Velas Riviera Maya, one at each of our ambiances on the property. Our Zen Grand Nature Ambiance is surrounded by lush vegetation for the ultimate relaxation. Our Ambassador Ambiance features with ocean view suites, and the Grand Class Ambiance is for adult only Suites.
A Yes, Grand Velas Riviera Maya Resort has connecting suites in the Zen Grand Nature Ambience and Ambassador as well, which is perfect for larger families and groups staying at our resort. However, availability cannot be guaranteed until you arrive and connecting rooms have an additional cost.
A Yes, upon check-in, you will need to show proper identification at the front desk. Please have a valid photo ID or passport when checking into the resort.
A Check-out is at 12 pm; however, if you'd like to take advantage of our all-inclusive resort after 12, you may do so at a rate of USD 90 for that day only.
A The Grand Velas Riviera Maya accepts most major credit cards within the resort. We accept American Express, Visa, MasterCard and PayPal for added convenience.
A We at Grand Velas Riviera Maya Resort take great precautions against any safety issues or concerns. Our website and systems are secure, and the card number registration process uses maximum security systems and devices that ensure the complete confidentiality of encrypted data. Please visit our data protection and privacy policies at https://rivieramaya.grandvelas.com/data-protection-policy.aspx for any additional questions.
A If you have any questions or concerns regarding your final bill or invoice, please contact the resort's Accounting Department for assistance. The front desk can also assist when you are still on the property.
A The Grand Velas Riviera Maya Resort offers three unique experiences so you can choose the perfect ambiance for the ultimate all-inclusive Mexico vacation. The Grand Class Experience is ideal for romantic getaways with an oceanfront setting and exclusively for adults and guests 16+. Make family memories in the casual comfort of our Ambassador Experience, which overlooks the beach and turquoise sea. Explore the exotic & family-friendly Zen Grand Experience to soak up jungle vibes from your secluded suite with views of the sparkling pool and koi pond.
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A Our luxury all inclusive is unique and one of a kind. Within one rate you have access to a la carte meals at seven signature restaurants offering an incredible culinary experience ranging from Mexican Cuisine, Asian Fusion, French, and Yucatan regional. You also have included 24-hr suite service, top-shelf beverages and all taxes and gratuities. Bask in luxury accommodations with Heavenly Beds, Jacuzzi tubs and private terraces with plunge pools. Enjoy the onsite Kids and Teen Clubs, Private Concierge Service, a holistic spa, convention center, Life Fitness Center, recreational activities, and beautiful wedding venues that make Grand Velas Riviera Maya one of the best all-inclusive resorts in Playa del Carmen.
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A To keep the Grand Velas Riviera Maya pristine and be respectful to other guests, pets are not allowed at our all-inclusive beach resort. If traveling with pets, you may try to board your furry friends in advance so that you may enjoy a relaxing stay with us in Mexico.