Let us take you beyond All-Inclusive, and set you free to relax, play and unwind on the stunning Caribbean coast. Savor gourmet dining at five signature restaurants. Rejuvenate body, mind and spirit with pampering treatments at our holistic Spa.
Lounge on our pristine white sand beach or in our sparkling infinity pool with poolside and beach waiter services. Explore our magnificent 85 acres, surrounded by the turquoise Caribbean Sea and lush Yucatán jungle. With casual bars, entertainment, Wi-Fi, a Business Center, high-tech Convention Center, mesmerizing wedding venues and gorgeous sunset views, we offer more than any other resort in the region. Discover our hospitality for yourself.
Our youngest guests will discover a home for their imagination alongside Pancho, our friendly mascot. These newly renovated spaces honor nature, offering a dynamic and educational environment where real-world connection and active play take center stage.
In these areas, children can enjoy:
A dedicated snack station featuring healthy bites, fresh fruit, mini cupcakes, and juices.
A screen-free concept designed to spark creativity through hands-on arts and crafts.
Outdoor group competitions, including the Pancho Rally, mini-volleyball, and trivia.
A private terrace in the Ambassador ambiance for picnics, mini-shows, and art workshops.
T-shirt painting and creative sessions are held in the lush gardens of the Zen Grand ambiance.
A playhouse and dance floor where children can let their imaginations soar.
Nestled within the natural sanctuary of the Zen Grand ambiance, children ages 5 to 12 can experience wellness with a unique twist. As the first kids' spa within the prestigious Forbes Travel Guide 5-Star-rated SE Spa, this space uses immersive murals and natural sounds to create an experience that promotes self-care and deep connection with the environment.
In this sanctuary, little ones can enjoy:
Relaxation treatments in Shiatsu massage chairs and dedicated facial areas.
Manicures, pedicures, and a fun styling station for hair and beauty.
Natural products by FarmHouse Fresh, including a gift kit to take the experience home.
Colorful drinks and healthy snacks that perfectly complement their spa journey.
Youngsters will find a modern, larger space designed for socializing and fun. It is the perfect place for teen guests to connect through gaming, learning, and culinary experiences tailored specifically to their age group. They can enjoy:
A high-tech zone featuring PlayStation 5 consoles and a private disco lounge.
Arcade area with basketball machines, sports games, and racing simulators.
A professional golf simulator to learn the basics or perfect every swing.
VIP movie theater for enjoying exclusive screenings with the family.
Creative cooking classes to master the art of making guacamole and sushi.
A dedicated mocktail bar serving signature non-alcoholic cocktails.
Traditional Huichol art and Mexican bracelet-making workshops.
Daily tournaments for ping-pong, foosball, and billiards.
Our Baby Concierge service removes the stress and offers the services and things you need to treat the littlest family member like a VIP. The Baby Concierge will make arrangements and recommendations for guests, keeping babies happy and allowing parents to relax in paradise.
The rich traditions of these festivities await you in the Mexican Caribbean. Join us to commemorate Rosh Hashanah, Passover, and Hanukkah in a breathtaking setting where each service and amenity honors Jewish culture. Enjoy with your family and experience the essence of these celebrations.
Breakfast and lunch à la carte, and dinner à la carte or buffet during seasonal theme nights
Mini bar stocked daily
Life Fitness Center and classes
Non-motorized water sports (kayaks and boogie boards)*
Dinner à la carte at 5 signature restaurants: Frida (gourmet Mexican cuisine), Cocina de Autor (creative cuisine), Piaf (traditional French cuisine), Sen Lin (Asian cuisine), and Lucca (Italian-Mediterranean cuisine)
24-hour Personal Concierge
Taxes and gratuities
Premium domestic and international beverages at the Aqua Bars and throughout resort
Kids' Club with daily activities program
State-of the-art Teens' Club
Recreational activities program for kids & adults
Pool Concierge
Beach Concierge
Beach & poolside waiter service
*Additional non-motorized water sports available at additional charge.
Upgrade Your Vacation
Car rental
Special wine & imported liquors
Spa & beauty salon
Tours & transportation
Spa Water Journey
Shops & boutiques
Event space & catering
Business Center
Travel agency
Babysitting services
Long distance calls
Doctor consultations & diagnosis
Laundry services
Dry cleaning services
Airport transportation
Services available in the resort at an additional charge.
