What is the resort’s check-in/out time?

You may check into the Grand Velas Riviera Maya at 3 pm. If you arrive earlier and your suite is available, we will do the best we can to accommodate an early check-in. Check out is at 12 pm, but you may leave use the facilities and amenities on your final day.

How many lobbies does the resort have?

There are three lobbies at the Grand Velas Riviera Maya, one at each of our ambiances on the property. Our Zen Grand Nature Ambiance is surrounded by lush vegetation for the ultimate relaxation. Our Ambassador Ambiance features with ocean view suites, and the Grand Class Ambiance.

Do I have to present my identification or passport to register at the resort?

Yes, upon check-in, you will need to show proper identification at the front desk. Please have a valid photo ID or passport when checking into the resort.

Is there an additional charge for late check-out?

Check-out is at 12 pm; however, if you'd like to take advantage of our all-inclusive resort after 12, you may do so at a rate of USD 90 for that day only.

What credit cards are accepted?

The Grand Velas Riviera Maya accepts most major credit cards within the resort. We accept American Express, Visa, MasterCard and PayPal for added convenience.

Is it safe to provide my credit card information to the resort through the website or by phone?

We at Grand Velas Riviera Maya Resort take great precautions against any safety issues or concerns. Our website and systems are secure, and the card number registration process uses maximum security systems and devices that ensure the complete confidentiality of encrypted data. Please visit our data protection and privacy policies at https://rivieramaya.grandvelas.com/data-protection-policy.aspx for any additional questions.

Is it safe to provide my credit card information to the resort through the website or by phone?

We at Grand Velas Riviera Maya Resort take great precautions against any safety issues or concerns. Our website and systems are secure, and the card number registration process uses maximum security systems and devices that ensure the complete confidentiality of encrypted data. Please visit our data protection and privacy policies at https://rivieramaya.grandvelas.com/data-protection-policy.aspx for any additional questions.

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Zen Grand Experience

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Ambassador Experience

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Grand Class Experience

Pure Romance

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Go Beyond All Inclusive At our luxury riviera maya resort

Hugging the coast where the Caribbean Sea meets the Yucatan jungle, Grand Velas Riviera Maya takes you beyond all inclusive. Savor gourmet cuisine from renowned chefs, bring balance to body and mind with treatments in our holistic spa and unwind in suites with private terraces, plunge pools and uninhibited water views.

Find refuge on the white sand beach or lounge by the infinity pool, paired with attentive service from our concierge. Schedule a massage in the comfort of your suite. Join an exciting excursion to explore lush jungles, underwater caves or Mayan ruins. Or, grab a drink at one of our vibrant lounges. This is luxury re-defined.

Three unique experiences

Romantic Escape

The Grand Class Experience

Reconnect in a tranquil setting with stunning views and a relaxed ambiance in this oceanfront sanctuary.

Family Adventures

The Ambassador Experience

Play in paradise in this kid-friendly atmosphere with an infinity pool and a laid-back beachfront ambiance.

Secluded Relaxation

The Zen grand Experience

Immerse yourself in a lush tropical jungle, and relax surrounded by natural harmony in this family-friendly haven.

Frida

Exceptional Mexican cuisine and live music nightly in an elegant ambiance.
Piaf

The art of French cuisine and live music nightly in a romantic ambiance.
Azul

All-day, family-friendly dining on the terrace or in air-conditioned comfort.
Bistro

Casual fare served a la carte or buffet style for breakfast, lunch and dinner.
Chaká

Healthy, natural family-friendly cuisine served in an exotic, open air setting.
Sen Lin

Fine Asian-fusion cuisine and live music nightly in an exotic atmosphere.
Cocina de Autor

Creative cuisine crafted from the imagination of Chef Nahúm Velasco.
Lucca

Hearty, family-friendly Italian-Mediterranean fare served nightly.
Bars

Relaxing lounges and fun bars designed for your pure enjoyment.

SublimeDining

Eight restaurants take you on a culinary journey around the world. Beachfront bistros, elegant eateries and vibrant bars create an exciting food and drink culture.

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Beyond all inclusive, beyond compare

Luxury Suites

Spoil Yourself In Paradise

Private terraces with plunge pools. Stunning sunsets nightly. Plush beds and Jacuzzi tubs. You'll never want to leave.

All Inclusive Dining

Food For The Senses

World-class chefs, signature restaurants, casual bistros and 24-hour gourmet room service satisfy every craving.

Premium Beverages

Beyond Tropical Cocktails

Savor international wines, ice cold beers and hand-crafted cocktails poolside, in a lounge or on your own terrace.

Family Activities

Fun For Everyone

Snorkel, kayak and swim with dolphins together. Your children will also love the exclusive Kids' and Teens' Clubs.

Single Parents Getaway

Slip away and enjoy quality time together at the resort, and a visit to Xel-Ha, one of the area's most popular Eco and Adventure parks.
Zen Photo Safari Package

Awaken your creativity as you capture the light and shadow of the lush Riviera Maya, guided by a professional Safari Photographer.
Luxury Golf Experience

Play golf in paradise and return to the luxury of Grand Velas for soothing Spa treatments, memorable meals, private immersion pools and so much more.
Romantic Experience

Celebrate your everlasting love or use the occasion to pop the most important of questions. With our romantic interlude, time will truly stand still.
Culinary Experience Package

Enjoy an adventure for your taste buds, surrounded by flavours, aromas and sensations! A true foodie experience amidst the beauty of the Riviera Maya.
Zen Spa Experience Package

Enjoy your very own luxury refuge deep in the Mayan jungle or overlooking the turquoise Caribbean, with a private terrace and immersion pool.
Snorkeling Package

Explore the fascinating underwater world of the Riviera Maya, with its coral and colorful fish. You'll depart right from the resort beach!
Grandparents Package

Experience the Riviera Maya's best All-Inclusive resort, with a luxury Spa treatment, fantastic dining and so much more!
Girls Getaway Package

There's no better place for a special girls' getaway than Grand Velas - from Spa treatments to cocktails, pool time and plenty of relaxation!
Divorcee Package

Experience a liberating escape, where you'll enjoy a stunning ultra-luxe suite amidst the jungle and so much more. This package has it all.

Decadent Specials

Set yourself free to enjoy golf, the spa, family time and special celebrations with great offers and packages that take you beyond all inclusive with great savings.

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SE SPA by Grand Velas

Enjoy skin therapies, soothing massages and relaxing rituals in the serenity of our award-winning spa.

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Meetings

Over 30,000 sq. feet of flexible space and pro meeting planners help you create memorable events.

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Weddings

Dream destination celebrations unfold amid the beautiful venues and stunning views of Grand Velas.

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Weddings Facilities Grand Velas Riviera Maya

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Discover Riviera Maya

Crystalline waters of the Caribbean Sea. Idyllic beaches. Exotic jungles. Secret underground rivers. Mayan ruins. Riviera Maya is stepped in wild beauty and culture waiting to be discovered.

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Go Beyond All Inclusive At our luxury riviera maya resort

Romantic Escape

Family Adventures

Secluded Relaxation

Luxury Suites

All Inclusive Dining

Premium Beverages

Family Activities

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