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Reviews

Luxury Riviera Maya Hotel Reviews
One resort, three unique experiences. Grand Velas Riviera Maya goes "Beyond All Inclusive, Beyond Compare" to give you the vacation of a lifetime in Mexico. See what other guests think about their time in paradise and imagine the possibilities.
Be pampered in our serene spa. Relax and sip cocktails by one of the pools. Indulge in gourmet cuisine. Set the kids free in our Kids Club. Explore lush jungles and Mayan ruins. The best way to experience it all is by being here. But while you plan, read our latest reviews.

All Reviews

Guest   •   July 08, 2019

Excellent Service

The Grand Velas, Zen section, is lovely and peaceful. The attention and service orientation of staff is exceptional and worth noting. Each individual is caring and focused on providing for your needs. I found this to be true across the board, from the section concierge, room service, housekeeping and laundry delivery, as well as within the restaurants and event services. Pride is evident and it shows in the execution of services.
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Guest   •   July 08, 2019

Vacation with granddaughters

Amazing place!! Everyone was extremely helpful.. everything included, food, drinks, sports, kids and teens Clubs!! We tried all the special Restaurants, you have to make reservations but everything is included..! 5 stars all of them! Excellent service around the pools!!
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Guest   •   July 12, 2018

Rest Chaka

Nuestro mesero JONATHAN RAMIREZ excedió en su trabajo siempre atento e hizo que nuestra experiencia en el restaurante fuera x mucho mejor
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Guest   •   July 10, 2018

Most beautiful place and people

That was the most amazing week in my life, spending my time during a workshop in the Grand Velas Hotel. I love the place and I especially love the people! Thank you Aaron, you made us the most amazing time at the pool. And Thank you Angel, for the profound conversations we had:) I will be back soon! Send you so much love and light from Germany!
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