Frequently Asked Questions
QWhat's in a Riviera Maya drink?
A A Riviera Maya drink is like a rainbow in a glass. It consists of Melon Liqueur, Orange Juice, and Strawberry Nectar with Rum poured in such a way that the 3 layers never mix, creating a gorgeous presentation and a tasty beverage.
QWhere's Playa del Carmen?
A Playa del Carmen is a beach town located in Riviera Maya, 60 minutes south of Cancun.
QWhat All Inclusive Resort in Mexico has the best food in Riviera Maya?
A From inspiring breakfasts with ocean views to gourmet dinners in fine restaurants, Grand Velas Riviera Maya is a feast for the senses. Using fresh ingredients, each dish is a celebration of great fare and the culinary traditions of the world. At this Luxury All-Inclusive Resort in Mexico, you can enjoy contemporary and ancient flavors, including Yucatán's cuisine. Whether ordering suite service, lunch at the pool, or an exotic cocktail, each menu includes a wide range of options for both traditional and adventurous diners. Experiencing the resort's eight restaurants is not only a culinary tour, but a journey of the expansive property, with venues overlooking diverse views of the Riviera Maya.
QWhich are most recommended restaurants at your Playa del Carmen resort?
A All of our dining facilities offer a unique experience. Enjoy a savory breakfast at Azul which features an expansive buffet and impressive ocean view. For an ultra-tranquil ambiance in the afternoon, we recommend Bistro (for ages 16 and over). Dinner options are endless, as all the restaurants are of the highest quality and offer something for everyone. We suggest trying them all for the full Grand Velas experience.
QWhat do the restaurants include?
A Each of our dining venues and restaurants at the Grand Velas Riviera Maya is all-inclusive of food and beverages, except for certain specialty wines or spirits which are offered at an additional charge. If you have any questions, your waiter or bartender will be happy to assist.
QWhat are the restaurant hours?
A Restaurants Azul, Frida, Lucca, Sen Lin and Chaká are open to the entire family. Cocina de Autor and Piaf are for ages 16 and over. Children ages 12 and over are welcome from 6:00 to 7:00 p.m. Bistro restaurant exclusively welcomes guests ages 16 and over.
QMay I use the restaurants and pools in all areas of the resort? If staying in the Zen Grand Ambiance, do I have access to the other two ambiances?
A All of our guests at Grand Velas Riviera Maya Resort are invited to enjoy all ambiances and facilities, however, please keep in mind that the Grand Class Ambiance.
QWhere are the different restaurants located?
A Located in the Grand Class Ambiance, dine at Piaf, Bistro, and Cocina de Autor. The Ambassador Ambiance includes Azul, Frida, and Lucca. The Zen Grand Ambiance features Chaka (poolside) and Sen Lin restaurants. You may dine at any restaurant of your liking regardless of which ambiance you are staying in.
QDo I need to make dinner reservations?
A Indulge your senses at our diverse and global dining options ranging from casual to fine dining at Grand Velas Riviera Maya. Advanced reservations are recommended and can be made by clicking here. Book your table now.
QAre there any bars?
A Yes, Grand Velas Riviera Maya has a bar to fit any mood. Auqa Bar features a refreshing tropical vibe with the luxury of swim-up or dry seating. Enjoy a radiant sunset and refreshing drinks at our rooftop lounge, Sky Bar. Sen Lin Bar offers exotic cocktails in a sultry setting. There are also a karaoke bar, piano bar, and sports bar for the ultimate good time in Mexico.View Details
QWhat are the bar hours?
A Sky Bar is open from 5 pm to 11 pm. Aqua Bar is open from 9 am to 6 pm. Sen Lin Bar is open from 6 pm to 11 pm. Karaoke Bar is open from 7 pm to 2 am, and Piano Bar from 5 pm to 12 am. Koi Bar is open from 6 pm to 3 am, the latest at the resort.View Details
QDo the restaurants offer vegetarian dishes?
A Yes, all of our dining establishments cater to various food restrictions and dietary concerns. We also offer an array of salad bars, vegetable sides, and non-dairy items as well. Please contact concierge for any questions or concerns regarding menus so that we can assist upon arrival.