Grand Velas Riviera Maya Receives 3rd Consecutive AAA Five Diamond Award
For the third consecutive year since opening in 2008, Grand Velas Riviera Maya was awarded American Automobile Association's (AAA) Five Diamond Award for lodging. The exclusive resort obtained the maximum award of tourism excellence, given by the prestigious AAA to only 120 hotels among 60,000 properties judged to be of world class level.
Tony Perrone, Regional Manager Travel at AAA, predicted that this year will see a growth in North American tourism to Mexico and especially to the Riviera Maya, attracted by top luxury hotels like Velas Resorts.
In a ceremony celebrated with special guests and directors of Grand Velas, Perrone reiterated that to win this distinction isn't easy. "With the extraordinary vision of the Velas family, they have built a property that exceeds the expectations of the most demanding visitors in terms of size of the suites, luxury, architecture, finishes, service and comfort," said Perrone, who also cited the training of staff and great quality of the restaurants that rival any of the best restaurants in North America. AAA has inspectors trained to evaluate everything from the guest's point of view, from the moment a reservation is made, the friendliness and professionalism of the personnel, to the beauty and quality of service among other aspects. Inspectors visit anonymously.
"The future is brilliant for tourism to Mexico. In recent surveys of AAA, 53 million members that represent 25% of the population of the US and Canada reveal that almost 40% of our members will travel with a passport which means many will travel outside of the United States," he concluded.