Terms & Conditions
Minimum stay 3 nights.
*Package rates are per suite per night in double occupancy, unless otherwise specified. *Please note that additional fees apply for children ages 4-15. *Maximum suite occupancy is two adults, two kids under 16 and one infant (up to age 3). Teens ages 16 and over are considered adults. Grand Class accepts teens ages 16 and over, maximum two teens sharing suite with parents. *Rates are subject to change without notice. Not valid for groups. *Package components are non-refundable and cannot be substituted. Package is not combinable with other promotions. *All reservations must be confirmed with a credit card (Visa, AMEX and MC) of the person that is traveling. Credit card and ID are required upon your arrival. Third party credit cards not accepted. *Rates include taxes and gratuities. *Transportation not included.
- Snorkeling tour included for one guest only. Additional tickets may be purchased through our e-Concierge by contacting conciergerm@velasresorts.com. Reservations are required for the tour during high season, and must be paid in advance.
- Tour includes pick-up and dropoff at the resort beach, for up to 10 people going on the snorkeling tour.
- Spa credit is per person, per night. Applies to treatments of 50+ minutes; does not apply to Beauty Salon, Spa Boutique or Hydrotherapy Circuit. Spa Credit cannot be transferred from one guest to another and cannot be accumulated, redeemed for cash or combined with any other Spa promotion. Unused balances will not be refunded. Does not apply to treatments in Spa Cabanas (outdoor Spa areas).
- Eco Tour: We invite you to tour the property to learn more about the local flora and fauna including trees, mangroves, Mayan legends and much more! The tour concludes with our "Putting down roots at Grand Velas Riviera Maya" tree-planting program, which includes a t-shirt and official certificate. Please note that the Eco Tour is offered twice a week at times specified by the resort. Reservation required.
- Mini golf tournaments are held once a week at times specified by the resort; one tournament for adults and one for children ages 5-12. Reservation required.
Contact our e-Concierge at conciergerm@velasresorts.com for more information about all onsite activities.