Terms & Conditions
Not applicable on holidays, vacation dates, or during blackout periods. Excluded periods include:
- Holidays: December 18th, 2023 - January 4th, 2024
- President's Week: February 17th - 23rd, 2024
- Holy Week: March 24th - 30th, 2024
- Easter: March 31st - April 6th, 2024
- Thanksgiving: November 24th - 30th, 2024.
Rates are per person, per night, based on single occupancy. Rates are subject to change without prior notice and are not valid for group bookings. They include taxes and gratuities.
All reservations must be confirmed with the traveling guest's credit card details (Visa, AMEX, or MasterCard). A credit card and valid ID are required upon arrival. Third-party credit cards will not be accepted.
Spa treatments are non-transferable and cannot be accumulated, redeemed for cash, or combined with other Spa promotions. Unused balances will not be refunded. Please note that this offer does not apply to Spa Corner treatments. The Water Ceremony and other Spa services require reservations through your Concierge or directly at the Spa.
Confirmation of the cenote tour is required before your stay. To confirm, contact our e-Concierge at conciergerm@velasresorts.com.
Daily in-suite amenities are pre-set. If you need changes, contact our e-Concierge.
Daily activities are subject to availability.
Promotion is subject to change without prior notice.