Luxury Riviera Maya Hotel Reviews

Great stay at Grand Velas. Staff was warm and attentive, rooms were spacious and comfortable, and the pool setup was excellent. The beach really stood out wide, clean, and better than Banyan Tree, Rosewood, and Fairmont in my experience. Would definitely come back.

Had a great stay at Grand Velas overall. Food was excellent, easily one of the best I’ve had at an all-inclusive. Sin Lin was the highlight — definitely the star restaurant of the hotel. The property is beautiful and huge, and everything is kept very clean. You can tell they really take care of the place. Our concierge, Jessica, was great — very kind, polite, and helpful whenever we needed anything. Honestly, the staff are what make this place. Everyone is hospitable, respectful, and willing to help, which makes a big difference. If you’re trying to avoid the usual mediocre all-inclusive experience, this is a solid choice.

Gracias Grand Velas for making this trip relaxing, enjoyable, and truly memorable. My husband and I visited for a long weekend (but not quite long enough!) for my 40th birthday. We arranged for private transportation to and from the airport (booked through resort directly) which made traveling from the US seamless and stress-free. When we arrived, we were immediately impressed with the beauty of this resort. Set in a tropical jungle oasis right along the beach of Riviera Maya, we took in the views of the lush green landscapes and bright purple flowers that lined the verandas. We also had the opportunity to see many of the local wildlife. After arriving in the lobby, we were introduced to our personal concierge Diana Lopez, who took great care of all our needs from check-in to check-out. By messaging through WhatsApp, she was able to confirm our dinner reservations and inform us of various activities within the resort each day we were there. We spent our mornings on the beach, afternoons by the Grand Class pool, and evenings in the various restaurants this resort has to offer. Each meal was memorable in its own way. We had the pleasure of dining at Frida (shout out to Ariel who not only made amazing food and drink recommendations but was also very entertaining), Chaka, Cocina de Autor (a Michelin star restaurant), and Lucca. The staff at each location truly made you feel like you were their top priority and went above and beyond to provide you with an exceptional experience. We were sad to leave but know that if we ever plan to travel to this area again, we will not hesitate to return to Grand Velas. Thanks again!