Luxury Riviera Maya Hotel Reviews

We just returned from an incredible stay at Grand Velas, and it exceeded our expectations in every way. The resort is stunning, the food is exceptional, and the service is truly second to none. One of the biggest surprises was the Teen Club. My son is 9 years old, and there were so many fun, engaging activities that he couldn’t wait to go back each day. We especially loved that they embraced the excitement of the World Cup with themed games and competitions. It created such a festive atmosphere for guests of all ages. A special thank you to Susana and Allen, who were absolutely amazing (along with the entire Teens club team, too many to name!). They made sure my son felt included, encouraged him to participate, and treated him with such kindness and enthusiasm. They are wonderful ambassadors for the resort. We were also fortunate to have Jeronimo and Nicolas as our concierges, and they were nothing short of exceptional. We were celebrating my son’s birthday during our stay, and they went above and beyond to make it unforgettable. From thoughtful surprises to making sure every detail was taken care of, they made him feel incredibly special. Throughout our vacation, they were always just a message away and handled every request quickly, professionally, and with genuine warmth. Their positive attitudes and dedication to guest service made a tremendous difference in our experience. The dining was another standout. Every meal was excellent, but our favorite dinners were at Lucca and Sen Lin. Both delivered outstanding cuisine, beautiful presentation, and impeccable service that rivaled some of the best restaurants we’ve visited anywhere. It’s easy to find a beautiful resort, but it’s much harder to find one where the people consistently make you feel so well cared for. The staff at Grand Velas delivered that experience every single day. We left with wonderful memories and are already planning our next visit. Thank you to everyone who made our family vacation, and especially our son’s birthday, so memorable!

Excelente

We took this trip with our 3 kids who were 9, 6 and 3 at the time of travel. What an amazingly beautiful resort. From the moment you step foot at the resort you are greeted with a cooling towel (temps were 103-108 the week we were there), refreshments for adults, and refreshments for the kids. You have your personal concierge for your entire stay. We had the pleasure of having Santos and Enrique who were an absolute joy. They truly provided a 5 star service. Every staff member we interacted with was friendly, attentive and joyful. Anytime you are walking by, the staff members stop and step aside to greet you as you walk by. It’s those little details that you notice and really made your stay that much more pleasant. They have a kids club for kids 4-12 and one for teens. My kids LOVED it and wanted to go daily. The teachers were so sweet. We also went to the teen one a couple times (you can go as a family before. Ight time). We went during FIFA World Cup so a lot of activities were soccer based, which we thoroughly enjoyed. We spent 6 hours at the pool every single day. The pools are massive and they never felt crowded. You didn’t have to wake up super early to go save a chair. They had plenty. The pool staff was attentive and always coming to check if you needed more drinks or food. The restaurants were beyond amazing! There are 8 on site and we went to 5 of them. The other 3 had age restrictions so we couldn’t go. You are provided a bill and tip is included when you stay at this resort, however, you will want to tip additional because of the wonderful service you receive. Tips can be in cash or just charged to your room. You will see Coatis, Iguanas, Raccoons and if you’re lucky, spider monkeys on the resort! It’s so cool. My children who are animal lovers were in heaven seeing these daily!! Biggest downside which is completely out of the resorts control, was the seaweed on the beach. Apparently this is one of the worst seasons of seaweed, and it shows. We couldn’t go to the beach that week because of this. The resort did have a ton of workers daily trying to remove it, but it just was an uphill battle for them. My kids were disappointed not being able to go to the beach and swim, but it was just an unfortunate time. Overall, it was such a fun and beautiful vacation for me and my family! We definitely miss Grand Velas and look forward to returning soon.