Luxury Riviera Maya Hotel Reviews

5* for our amazing concierges Alfonso & Braulio who made our vacation. They were the completely shining light in our vacation. A few thoughts about the Grand Velas in general. It is not quite clear who it is a great option for. The pool is lovely and the resort has the advantage of being small. I think it is a great option if you - Want a very quiet vacation - Like a pool vacation that is adjacent to the sea (but not a beach vacation) - Like very long and drawn out dinners - Dislike buffets. It wasn't for us as we were looking for something that was sort of four seasons but AI adjacent with kids. And it wasn't that. But I am just saying this was more of a taste thing. When we were there the kids clubs had no one in them, and indeed we took a bus ride to the zen club and then there were no kids and empty of counsellors too! I would suggest if you come here you do a lot of room service...

We just returned from an incredible stay at Grand Velas, and it exceeded our expectations in every way. The resort is stunning, the food is exceptional, and the service is truly second to none. One of the biggest surprises was the Teen Club. My son is 9 years old, and there were so many fun, engaging activities that he couldn’t wait to go back each day. We especially loved that they embraced the excitement of the World Cup with themed games and competitions. It created such a festive atmosphere for guests of all ages. A special thank you to Susana and Allen, who were absolutely amazing (along with the entire Teens club team, too many to name!). They made sure my son felt included, encouraged him to participate, and treated him with such kindness and enthusiasm. They are wonderful ambassadors for the resort. We were also fortunate to have Jeronimo and Nicolas as our concierges, and they were nothing short of exceptional. We were celebrating my son’s birthday during our stay, and they went above and beyond to make it unforgettable. From thoughtful surprises to making sure every detail was taken care of, they made him feel incredibly special. Throughout our vacation, they were always just a message away and handled every request quickly, professionally, and with genuine warmth. Their positive attitudes and dedication to guest service made a tremendous difference in our experience. The dining was another standout. Every meal was excellent, but our favorite dinners were at Lucca and Sen Lin. Both delivered outstanding cuisine, beautiful presentation, and impeccable service that rivaled some of the best restaurants we’ve visited anywhere. It’s easy to find a beautiful resort, but it’s much harder to find one where the people consistently make you feel so well cared for. The staff at Grand Velas delivered that experience every single day. We left with wonderful memories and are already planning our next visit. Thank you to everyone who made our family vacation, and especially our son’s birthday, so memorable!

Excelente