Luxury Riviera Maya Hotel Reviews

Most excellent! It truely is a “Foodie” destination. Each meal was tastefully and artistically done! There is a Michelin starred restaurant there that is quite the experience! And do get the wine pairings, you won’t regret it! Service, even poolside was exceptional and all the servers, Jorge especially made it a memorable week!

An exceptional property. Incredible rooms, views, service, and food. Perfect all around.

We took this trip with our 3 kids who were 9, 6 and 3 at the time of travel. What an amazingly beautiful resort. From the moment you step foot at the resort you are greeted with a cooling towel (temps were 103-108 the week we were there), refreshments for adults, and refreshments for the kids. You have your personal concierge for your entire stay. We had the pleasure of having Santos and Enrique who were an absolute joy. They truly provided a 5 star service. Every staff member we interacted with was friendly, attentive and joyful. Anytime you are walking by, the staff members stop and step aside to greet you as you walk by. It’s those little details that you notice and really made your stay that much more pleasant. They have a kids club for kids 4-12 and one for teens. My kids LOVED it and wanted to go daily. The teachers were so sweet. We also went to the teen one a couple times (you can go as a family before. Ight time). We went during FIFA World Cup so a lot of activities were soccer based, which we thoroughly enjoyed. We spent 6 hours at the pool every single day. The pools are massive and they never felt crowded. You didn’t have to wake up super early to go save a chair. They had plenty. The pool staff was attentive and always coming to check if you needed more drinks or food. The restaurants were beyond amazing! There are 8 on site and we went to 5 of them. The other 3 had age restrictions so we couldn’t go. You are provided a bill and tip is included when you stay at this resort, however, you will want to tip additional because of the wonderful service you receive. Tips can be in cash or just charged to your room. You will see Coatis, Iguanas, Raccoons and if you’re lucky, spider monkeys on the resort! It’s so cool. My children who are animal lovers were in heaven seeing these daily!! Biggest downside which is completely out of the resorts control, was the seaweed on the beach. Apparently this is one of the worst seasons of seaweed, and it shows. We couldn’t go to the beach that week because of this. The resort did have a ton of workers daily trying to remove it, but it just was an uphill battle for them. My kids were disappointed not being able to go to the beach and swim, but it was just an unfortunate time. Overall, it was such a fun and beautiful vacation for me and my family! We definitely miss Grand Velas and look forward to returning soon.