Luxury Riviera Maya Hotel Reviews

I have been to a lot of places and this is by far one of the best experiences I've ever had in my life. There is truly something for everyone with different sections some being in the jungle others being directly on the beach. It has the best teens and kids club of any resort I've ever been to in my life. There is the adult only grand class section for romantic getaways and a kid free area and kid free pool with the swim up bar. Ricardo and Alejandro our personal concierge was amazing. We had some problems in our second room 3045 and they worked diligently to get it taken care of. We had a few maintenance problems in our second room but it was handled accordingly. We had one day where we ordered Monte Cristo but we received regular French toast. It wasn't a huge deal but is a mistake that should not be made at this level of property considering the price point, I believe everything should be near perfect. They were willing to fix it but I had an appointment with their members team and a spa appointment. So I'm not bashing them but just being transparent. It was a pleasure working with Aaron Ortiz and making a testimonial to why I love the brand and all of the Velas properties. This place is truly five star five diamond and you will notice that from the moment you arrive to the moment you leave. All of this stuff is excellent and well trained at making a truly personalized and professional high class experience. You cannot go wrong, It is amazing in every way and the price reflects that. But you get what you pay for. Good stuff ain't cheap and cheap stuff ain't good. Highly recommend.

Only the best 5 star hotel at the Riviera!

Superb resort! Every aspect has been considered and taken care of. Wonderful spot with great food lots of attentive and top quality service and some phenomenal restaurants to choose from. The beach and pool are perfect! The best Spa on the planet!