Reviews

The resort is grade A, 5 Star. They think of everything and take care of everything. Everything is grand from the entrance, lobby, the rooms to the view.The only negative on a great week was the other guest at the pool. The last day of our vacation we got up early to watch the sun rise over the beach and infinity pool. They have awesome padded chairs at the pool. A few have curtains, for even more privacy. Now most of the week the pool area was at 50% capacity max. But the day before a large convention of investors and there family's checked in. Since we were leaving in a few hours we decided to stay dry and relax at the pools edge. In one section alone there were about 28 chairs , 4 were in use the rest were being "Saved" . They had pool toys, magazines, towels, sunscreen or some other crap to save the chair. We stayed there for two hours an never saw anyone come back to there "saved" seat. I would have to say that 90% of the best seats were saved. The other seats are good/great but not at the pools edge. Its the only thing that was a negative on my week. And it was the other guests not the resorts fault. I thought of saying something but we were leaving in a few hours. All in all its was a awesome vacation and place.

We recently stayed at Grand Velas to celebrate my 50th. I could not have experienced a better time than to be with family at this resort. The staff were beyond friendly, especially our concierge, Puala, Wow - she went above and beyond every day! Carlos and David were never far on the beach with cocktails (lots of cocktails), food and towels. Everyone was so genuinely friendly. The food was beyond terrific. The suite was beyond clean, comfortable, and accommodating for 6 women. The Spa was beyond amazing.We had massages every day. We took walks on the beach everyday so we saw other resorts along the way. They don't even come close. So glad we chose Grand Velas. I would recommend this resort to anyone. Was so hard to leave.

This resort is most impressive, and my stay was once of the best I've ever experienced at an all-inclusive resort. The hotel itself and the grounds are beautiful, clean, and well maintained. The service is top notch and the staff "bend over backwards" to assist you with any request. The food presentations are creative and lovely, plus the food tastes wonderful! The beach is clean and has powdery white sand. I would highly recommend this resort to anyone looking for a stay in this area of Mexico. I never write reviews, but I felt I had to endorse the Grand Velas. The overall experience was one of the best I've ever had and I hope I have a chance to return there again. My only complaint is that my time there was too short!

This review is written for Gabriela from the Spa, Oscar from room service, Daniel from the Bistro and Nahun from Azul restaurant. You guys were amazing and excellent is not a good enough term to define the levels of service you provide. The management of Grand Velas just gets it. Your mission statement is well communicated to the folks who deal with the customers and it just works. Your hotel is amazing with great facilities, magnificently appointed rooms, excellent food and what else can one say. Keep it up