Luxury Riviera Maya Hotel Reviews

Only downside is that the resort doesn't enforce its policy of "saving" pool lounge chairs. People come out around 7am and put a toy, bag, shoe or other item on chairs to reserve them for hours later. The policy, which is posted everywhere, is one hour then the staff puts the items in lost and found. That doesn't happen. It was a big deal when we asked staff to release 4 chairs for our party of 8 that had been sitting unused for 3+ hours. They finally took pictures if the items then put them aside behind the back row of chairs. For an upscale resort and the price tag, the policy should be enforced, no questions asked. Other than that, the resort, spa, food and staff were top notch in every category.

Our first stay at an all inclusive resort. We went as a family with a 2 year old. The staff could not have been friendlier or more accommodating. Our room fronted on the sea, in the Gran Class area. Very comfortable room in every way. The food in any of the restaurants was excellent, diverse and interesting. It was an ideal environment for a toddler. The only small disappointment was the lack of swimming off the beach because of the shallow depth and seaweed. We look forward to returning.

The staff where cind and helpful. The was delicius. The kids spa is wonderful (Dream expirience). The teens club was so fun and Astrid was so nice