Luxury Riviera Maya Hotel Reviews

The four stars primary come from the noise factor... I got the room by the elevator so I had people drunk coming back to their rooms up till 2am sometimes... then the cleaning people start making their rounds at around 7am and others start waking for breakfast. All together, i probably slept 4 hours each night MAXIMUM. I figured I'd sleep on the beach, but the adults only section has constant music and screaming adults and the family side has loud kids. They really need to start splitting these resorts into quiet section and noisy section 😒 enforcement of noise is what I'm starting to want as people have just become inconsiderate about anyone but themselves (here's to you hungover white lady who thinks, "sucks to suck just get a better room.") That said the food, service and attentiveness of the staff is fantastic. The location/views and grounds are beautiful. Just avoid room 4032 next to the elevator.... if you want quiet I recommend the jungle side of the hotel which felt much calmer when I walked the grounds.

Excellent séjour lors d’un événement d’entreprise. L’emplacement est genial, toute l’équipe aux petits soins. Les chambres sont spacieuses, très bien équipées et la nourriture délicieuse. Le seul petit bémol serait sur l’insonorisation, notamment avec mec karaoke qui durent toute la nuit, mais sinon très bonne expérience !

This is considered the best family resort in Mexico, and having been to one almost every year, but the first time at Grand Velas, I can confirm it is true. The kids and teens clubs are unmatched. There is so much going on for them, they didn’t want to leave, and this is our first time ever having that. The food is some of the best I’ve had, period. The drinks, service and beauty are top notch. Worth every penny.