Luxury Riviera Maya Hotel Reviews

Amazing is all I can say. The coconut yogurt drink is to die for. And let's not talk about the passion fruit and mango pina colada

I have been to a lot of places and this is by far one of the best experiences I've ever had in my life. There is truly something for everyone with different sections some being in the jungle others being directly on the beach. It has the best teens and kids club of any resort I've ever been to in my life. There is the adult only grand class section for romantic getaways and a kid free area and kid free pool with the swim up bar. Ricardo and Alejandro our personal concierge was amazing. We had some problems in our second room 3045 and they worked diligently to get it taken care of. We had a few maintenance problems in our second room but it was handled accordingly. We had one day where we ordered Monte Cristo but we received regular French toast. It wasn't a huge deal but is a mistake that should not be made at this level of property considering the price point, I believe everything should be near perfect. They were willing to fix it but I had an appointment with their members team and a spa appointment. So I'm not bashing them but just being transparent. It was a pleasure working with Aaron Ortiz and making a testimonial to why I love the brand and all of the Velas properties. This place is truly five star five diamond and you will notice that from the moment you arrive to the moment you leave. All of this stuff is excellent and well trained at making a truly personalized and professional high class experience. You cannot go wrong, It is amazing in every way and the price reflects that. But you get what you pay for. Good stuff ain't cheap and cheap stuff ain't good. Highly recommend.

Our experience at Grand Velas Riviera Maya was absolutely incredible. As a first timer in Mexico, I was blown away by the customer service, beauty, and experience of the culture through the employees and people. This was a company trip in which Top Performers were awarded this experience and it left many of us inspired to take the same delightful experience to our customers back at home. Most importantly, our concierge, Nico, went above and beyond to make us feel EXTRA cared for and special. As if we didn’t feel gifted enough, he didn’t just complete our requests, he anticipated them, was proactive about delighting us and that felt so good! He is warm, friendly, easy to talk to, and puts his own touch on his service. He has lots of ambition, drive, & I can tell he’s going to have a great career here. Everyone from the room staff to pool staff to bartenders, to waiters were amazing. I am honored to have this experience and cannot wait to be back! 10/10 recommend!