Luxury Riviera Maya Hotel Reviews

Only downside is that the resort doesn't enforce its policy of "saving" pool lounge chairs. People come out around 7am and put a toy, bag, shoe or other item on chairs to reserve them for hours later. The policy, which is posted everywhere, is one hour then the staff puts the items in lost and found. That doesn't happen. It was a big deal when we asked staff to release 4 chairs for our party of 8 that had been sitting unused for 3+ hours. They finally took pictures if the items then put them aside behind the back row of chairs. For an upscale resort and the price tag, the policy should be enforced, no questions asked. Other than that, the resort, spa, food and staff were top notch in every category.

Espectacular! Empezando por el espacio y siguiendo por el trato amabilísimo, la comida, los servicios, la limpieza, la clase...una experiencia inolvidable.

5* for our amazing concierges Alfonso & Braulio who made our vacation. They were the completely shining light in our vacation. A few thoughts about the Grand Velas in general. It is not quite clear who it is a great option for. The pool is lovely and the resort has the advantage of being small. I think it is a great option if you - Want a very quiet vacation - Like a pool vacation that is adjacent to the sea (but not a beach vacation) - Like very long and drawn out dinners - Dislike buffets. It wasn't for us as we were looking for something that was sort of four seasons but AI adjacent with kids. And it wasn't that. But I am just saying this was more of a taste thing. When we were there the kids clubs had no one in them, and indeed we took a bus ride to the zen club and then there were no kids and empty of counsellors too! I would suggest if you come here you do a lot of room service...