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Reviews

Luxury Riviera Maya Hotel Reviews
One resort, three unique experiences. Grand Velas Riviera Maya goes "Beyond All Inclusive, Beyond Compare" to give you the vacation of a lifetime in Mexico. See what other guests think about their time in paradise and imagine the possibilities.
Be pampered in our serene spa. Relax and sip cocktails by one of the pools. Indulge in gourmet cuisine. Set the kids free in our Kids Club. Explore lush jungles and Mayan ruins. The best way to experience it all is by being here. But while you plan, read our latest reviews.

All Reviews

Guest   •   March 25, 2018

Grand Velas never disappoints!

We have been to Grand Velas several times and continue to return because of the wonderful people who work there. The resort is awesome, the suites are beautiful, the food is fabulous, the sunrises over the ocean are beyond description, and the grounds are immaculate. However, the main reason we continue to return is because of the people! They work tirelessly and take great pride in making sure their guests have a great experience. The good service starts when you arrive and continues until you depart. Special thanks on our most recent trip to Luis, Orlando, Alberto, Tayde, and Gorge at the pol and on the beach. There are others who provided great service in other areas and in restaurants. The people who kept our room and Janey,our concierge, were fantastic. I also want to acknowledge a gentleman named Hector who has worked at Grand Velas many years. We recognize him because he is one of those familiar faces you remember if you go back over the years. He cleans the restrooms by the pool and sweeps sand off the steps and walkway that go down to the beach.. He treats his work like it is the most important job in the resort and smiles enthusiastically when you speak to him. He is a great example of doing a job to the best of your ability to assure guests at Grand Velas have a great experience in a very special place. We hope we will be able to return again in the future to see these fine people again.
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Guest   •   May 04, 2018

My First Trip to Luxury

I stayed here for a conference put on by my employer. It was the most amazing experience. The staff was fantastic and so accommodating to my limited Spanish. The rooms were fabulous and so was the food! I will come back with my family next year.
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Guest   •   July 10, 2018

Most beautiful place and people

That was the most amazing week in my life, spending my time during a workshop in the Grand Velas Hotel. I love the place and I especially love the people! Thank you Aaron, you made us the most amazing time at the pool. And Thank you Angel, for the profound conversations we had:) I will be back soon! Send you so much love and light from Germany!
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Guest   •   July 12, 2018

Rest Chaka

Nuestro mesero JONATHAN RAMIREZ excedió en su trabajo siempre atento e hizo que nuestra experiencia en el restaurante fuera x mucho mejor
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