Luxury Riviera Maya Hotel Reviews

We had an amazing experience here! The facilities were beautiful, relaxing, and very well maintained. A special thank you to Gabriel in the Zen pools—he was an absolute angel. So kind, attentive, and welcoming, he truly made our visit even more special. His service went above and beyond. Highly recommend!

We stayed at Grand Velas Riviera Maya over Spring break this year and had a wonderful time. The weather was absolutely beautiful, and the restaurants were incredible-every meal felt like a special occasion. The service was amazing the moment we arrived: they truly treat you like royalty. The resort never felt overcrowded, even during spring break. Pool service was attentive, friendly, and staff were always right there to serve you. Notably for us was Humberto, Reuben, and Humberto, they did and exceptional job taking care of us! The kids 9 and 13 loved the kids/teen center and would stop there almost every day. Unfortunately a few day into our trip our 9 year old got sick, high fever and cough. Our concierges Nicolas and Francisco went above and beyond--they arranged a doctor to come visit us on site and were very helpful in helping us navigate prescription fulfillment. They even had balloons and a stuffed animal delivered to the room! We are already planning a trip back. The resort is amazing but staff like Nicolas and Francisco are what take it to the next level and are the reason we are coming back! Highly recommend GVRM

We are staying at the Grand Velas right now and it has been the best experience! We've been working with Nico and Ricardo, who are personal concierges, and it's been such a smooth process to get all the reservations, massages, and other activities scheduled through them. The ability to send them WhatsApp messages to get anything handled is such an awesome process. I messaged Nico that I needed a few products that I forgot to bring… Nico said he would go into town and buy them and bring them to me. The other thing that I really like is that the Grand Velas has a "pillow menu". If you don't like the pillows in your room, you can just order different “speciality” pillows (with varying support and hardness) and they'll bring them directly to you, which is such an awesome thing that I've never seen at any other place in the world. The Grand Velas never ceases to amaze with its ability to provide an outstanding experience in every way. Five stars all around. I highly recommend that you stay at the Grand Velas. It is the best resort in the entire world! This is the definition of peak luxury and opulence.