Luxury Riviera Maya Hotel Reviews

Our best experience in the Riviera Maya thus far! My wife and stayed at the resort for 4 days and the experience was absolutely spectacular. There is a lot of attention to detail everywhere. From the moment your transportation drops you at the lobby and then greeted by the wonderful staff, to the first hour you spend by the beach reading your favorite booked paired with a delicious drink of your choice. The food is incredible, highlighting Mexican cuisine heritage at Chaka and Azul, but really showing off when you grab dinner at Frida's, where Chef Gaston's skills are an ode to joy. Wine enthusiast out there: there are almost 50 labels of wine available by the glass (all included in your stay). Most of the well- known wine regions are fully covered in their menu whether you like red, white, rose or sparkling! Families with babies, toddlers and young kids... this is parents paradise. Facilities and meant and designed for families. Lots of options for kids at the multiple clubs. The hotel even has a baby food menu (listing all ingredients and allergens, 100% natural and homemade) We regret not taking our daughter to the trip, but we are definitely coming back with her as soon as we can. Big thank you to all staff that made our trip one to remember. Specially to: Michael and Orlando (beach club). Rossy (at Azul). Chef Gaston and Abner (at Frida). We still think of that meal...worth of a Michelin star. Concierges Alondra and Jocelyn. Tasteful, sober, elegant and delightful experience. Hats off to Grand Velas!

Only downside is that the resort doesn't enforce its policy of "saving" pool lounge chairs. People come out around 7am and put a toy, bag, shoe or other item on chairs to reserve them for hours later. The policy, which is posted everywhere, is one hour then the staff puts the items in lost and found. That doesn't happen. It was a big deal when we asked staff to release 4 chairs for our party of 8 that had been sitting unused for 3+ hours. They finally took pictures if the items then put them aside behind the back row of chairs. For an upscale resort and the price tag, the policy should be enforced, no questions asked. Other than that, the resort, spa, food and staff were top notch in every category.

Espectacular! Empezando por el espacio y siguiendo por el trato amabilísimo, la comida, los servicios, la limpieza, la clase...una experiencia inolvidable.