Luxury Riviera Maya Hotel Reviews

Wow - incredible place.

This was hands down the best resort I’ve ever been to! From the moment we arrived, everything exceeded our expectations. Traveling with a 2-year-old and a baby can be challenging, but this resort made it feel effortless. It is truly one of the most family-friendly places we’ve ever experienced. They had so many thoughtful amenities specifically for little ones, which made our stay comfortable, easy, and so enjoyable. The service was outstanding from start to finish. Every staff member was warm, attentive, and genuinely caring. A special shout out to concierge Alfonso, who went above and beyond to make sure everything was perfectly arranged for our family, and to our amazing babysitter Daniela, who was so gentle, patient, and wonderful with our baby. Every restaurant was absolutely delicious with great variety, and we appreciated how accommodating they were with young children. The pool was huge and beautiful, with plenty of space for everyone to relax while still feeling very family-friendly. The kids club was fantastic as well, with engaging activities and a welcoming atmosphere that worked great for our 2-year-old. We made such special memories here and will definitely be back. I highly recommend this resort to any family traveling with young children — it truly exceeded every expectation.

Gracias Grand Velas for making this trip relaxing, enjoyable, and truly memorable. My husband and I visited for a long weekend (but not quite long enough!) for my 40th birthday. We arranged for private transportation to and from the airport (booked through resort directly) which made traveling from the US seamless and stress-free. When we arrived, we were immediately impressed with the beauty of this resort. Set in a tropical jungle oasis right along the beach of Riviera Maya, we took in the views of the lush green landscapes and bright purple flowers that lined the verandas. We also had the opportunity to see many of the local wildlife. After arriving in the lobby, we were introduced to our personal concierge Diana Lopez, who took great care of all our needs from check-in to check-out. By messaging through WhatsApp, she was able to confirm our dinner reservations and inform us of various activities within the resort each day we were there. We spent our mornings on the beach, afternoons by the Grand Class pool, and evenings in the various restaurants this resort has to offer. Each meal was memorable in its own way. We had the pleasure of dining at Frida (shout out to Ariel who not only made amazing food and drink recommendations but was also very entertaining), Chaka, Cocina de Autor (a Michelin star restaurant), and Lucca. The staff at each location truly made you feel like you were their top priority and went above and beyond to provide you with an exceptional experience. We were sad to leave but know that if we ever plan to travel to this area again, we will not hesitate to return to Grand Velas. Thanks again!