Luxury Riviera Maya Hotel Reviews

Beautiful resort. Amazing food. Excellent service.

Only downside is that the resort doesn't enforce its policy of "saving" pool lounge chairs. People come out around 7am and put a toy, bag, shoe or other item on chairs to reserve them for hours later. The policy, which is posted everywhere, is one hour then the staff puts the items in lost and found. That doesn't happen. It was a big deal when we asked staff to release 4 chairs for our party of 8 that had been sitting unused for 3+ hours. They finally took pictures if the items then put them aside behind the back row of chairs. For an upscale resort and the price tag, the policy should be enforced, no questions asked. Other than that, the resort, spa, food and staff were top notch in every category.

We had an amazing experience here! The facilities were beautiful, relaxing, and very well maintained. A special thank you to Gabriel in the Zen pools—he was an absolute angel. So kind, attentive, and welcoming, he truly made our visit even more special. His service went above and beyond. Highly recommend!