Luxury Riviera Maya Hotel Reviews

This is an incredible 5-star all-inclusive resort. Pros: -heated pool for children, prior to going it was unclear if the pool at Ambassador was heated, and it definitely is. -they have activities throughout the day for the kids, including pool games, which the kids really enjoyed -teen room has lots of games, arcade games, video games, billiards, and fooseball -food is excellent. I get nervous about food quality at all-inclusives, and this was exceptional. Restaurants Frida and Lucca were great, would go again. -service is exceptional. on our last day the concierge said someone would get our luggage from our room at 9:00 am while we were at breakfast and when we were done with breakfast, luggage was in the lobby ready for checkout. -this hotel is very well-organized, staff is very friendly, and resort is clean. Area for improvement: -Would love to have chicken and veggie burger options for the daily burgers that are served by the pool *overall, will definitely go back.

Our experience at Grand Velas Riviera Maya was absolutely incredible. As a first timer in Mexico, I was blown away by the customer service, beauty, and experience of the culture through the employees and people. This was a company trip in which Top Performers were awarded this experience and it left many of us inspired to take the same delightful experience to our customers back at home. Most importantly, our concierge, Nico, went above and beyond to make us feel EXTRA cared for and special. As if we didn’t feel gifted enough, he didn’t just complete our requests, he anticipated them, was proactive about delighting us and that felt so good! He is warm, friendly, easy to talk to, and puts his own touch on his service. He has lots of ambition, drive, & I can tell he’s going to have a great career here. Everyone from the room staff to pool staff to bartenders, to waiters were amazing. I am honored to have this experience and cannot wait to be back! 10/10 recommend!

Wonderful place! Beautiful views!