Skip to main content
Reviews about Grand Velas Riviera Maya - Playa Del Carmen
Reviews

Luxury Riviera Maya Hotel Reviews

One resort, three unique experiences. Grand Velas Riviera Maya goes "Beyond All Inclusive, Beyond Compare" to give you the vacation of a lifetime in Mexico. See what other guests think about their time in paradise and imagine the possibilities.

All Reviews

Guest   •   July 28, 2026

This resort is really ...

This resort is really amazing. From the food to the rooms and pools this resort delivers an awesome experience. We were there just a couple of weeks ago and we stayed in the Ambassador class section. Upon arrival we were handed cold towels and, after checking in, were taken to our rooms. The rooms are large and the bathrooms are no exception. It feels pretty luxurious. There is a minibar that is restocked daily and everything in it is included. We ordered room service a few times also and the food was so good. The beds are really comfortable and large also. There is an outdoor balcony area that is very large too. Just be aware that some bugs like mosquitoes or spiders (we even had one cockroach in our room) may enter the room when the doors are opened. The pool area was a highlight for me. The water is just the right temperature, there are many seats, and there is a delicious poolside menu to order off of for lunch. There are two pools in the Ambassador class section. A fun thing that happened was that they did a water aerobics class type thing about every day. Something that I would not really recommend is swimming at the beach. There is just too much seaweed in the water, causing it to become dirty. The food at this Grand Velas is amazing. The food was super high quality and tasted great. The food I tried from room service, pool service, and the restaurants was all amazing. The steak wrap and the cheeseburger from the poolside menu were so delicious. My favorite restaurant may have been Piaf; I really enjoyed the food here and it was just a great experience overall. Something special about this resort is that included in the price you get to dine at a Michelin-starred restaurant, Cocina de Autor. That restaurant was also amazing. Overall, the food was a highlight for me and just elevated the whole experience. This resort offers amenities like a gym, kids club, and a concierge employee on your room floor. I went to the gym a couple of times and it was really nice even though the one in our section may not have been the largest. There are cold towels, dry towels, water, drinks like Powerade, nuts to eat, and nice equipment. I used the treadmill and it was just what I needed. The kids club is a nice thing also since younger kids aren’t allowed at all the restaurants. The concierge employee is there to help you with booking things or assisting you with something you may need. Overall, Grand Velas Riviera Maya is definitely a five star resort. The rooms, food, atmosphere, service, and amenities are things that make a hotel experience amazing, and Grand Velas Riviera Maya excels in those categories. If you want an amazing all inclusive experience this resort will likely deliver.
Service
Quality
Cleanliness
Guest   •   July 27, 2026

Me gusto el servicio ...

Me gusto el servicio proporcionado, espero se me haga ir para con ustedes como luna de miel :) esta hermoso todo
Service
Quality
Cleanliness
Guest   •   July 22, 2026

Otro nivel. El mejor ...

Otro nivel. El mejor hotel de Riviera Maya
Service
Quality
Cleanliness
previous
 
Whatsapp