Luxury Riviera Maya Hotel Reviews

This was hands down the best resort I’ve ever been to! From the moment we arrived, everything exceeded our expectations. Traveling with a 2-year-old and a baby can be challenging, but this resort made it feel effortless. It is truly one of the most family-friendly places we’ve ever experienced. They had so many thoughtful amenities specifically for little ones, which made our stay comfortable, easy, and so enjoyable. The service was outstanding from start to finish. Every staff member was warm, attentive, and genuinely caring. A special shout out to concierge Alfonso, who went above and beyond to make sure everything was perfectly arranged for our family, and to our amazing babysitter Daniela, who was so gentle, patient, and wonderful with our baby. Every restaurant was absolutely delicious with great variety, and we appreciated how accommodating they were with young children. The pool was huge and beautiful, with plenty of space for everyone to relax while still feeling very family-friendly. The kids club was fantastic as well, with engaging activities and a welcoming atmosphere that worked great for our 2-year-old. We made such special memories here and will definitely be back. I highly recommend this resort to any family traveling with young children — it truly exceeded every expectation.

Our best experience in the Riviera Maya thus far! My wife and stayed at the resort for 4 days and the experience was absolutely spectacular. There is a lot of attention to detail everywhere. From the moment your transportation drops you at the lobby and then greeted by the wonderful staff, to the first hour you spend by the beach reading your favorite booked paired with a delicious drink of your choice. The food is incredible, highlighting Mexican cuisine heritage at Chaka and Azul, but really showing off when you grab dinner at Frida's, where Chef Gaston's skills are an ode to joy. Wine enthusiast out there: there are almost 50 labels of wine available by the glass (all included in your stay). Most of the well- known wine regions are fully covered in their menu whether you like red, white, rose or sparkling! Families with babies, toddlers and young kids... this is parents paradise. Facilities and meant and designed for families. Lots of options for kids at the multiple clubs. The hotel even has a baby food menu (listing all ingredients and allergens, 100% natural and homemade) We regret not taking our daughter to the trip, but we are definitely coming back with her as soon as we can. Big thank you to all staff that made our trip one to remember. Specially to: Michael and Orlando (beach club). Rossy (at Azul). Chef Gaston and Abner (at Frida). We still think of that meal...worth of a Michelin star. Concierges Alondra and Jocelyn. Tasteful, sober, elegant and delightful experience. Hats off to Grand Velas!

Wonderful place! Beautiful views!