Reviews

Best vacation ever! Stayed in the Grand Class,room was beautiful, pool is unbelievable. Food was amazing. Please give Roberto our butler and Angel by the ambassador pool a raise! I will come back again. My only questionable remark was Autor restrurant we did not enjoy. The service was great did not like the food.

A huge Thank You to everyone at Grand Velas!! My husband, daughter and I had the most amazing vacation that we will never forget. The entire staff went out of their way to make us feel comfortable every day. We enjoyed every restaurant we went to, incredible food and service....especially Juan at Azul!! He went above and beyond each time he waited on us. Sebastian, our Personal Concierge, was top notch and was extremely helpful in assisting us each day with booking reservations and often to make suggestions. Arendy and her coworkers at the concierge desk couldn't have been more helpful. They actually took the time to help my daughter with a Spanish project and found something for her to take home with her for her project!! Truly everyone there (I wish I remembered everyone's name) was so friendly and awesome and made our stay so much more memorable!! We stayed in the Ambassador suite and it was not only comfortable in every way, the beautiful sunrise each morning was the perfect way to start the day. The Spa at Zen was a more than amazing experience, best massage ever!! There isn't one negative thing we could say....except it had to come to an end. We will be back and will let all our Family and Friends know where to find Paradise!! Thank you so much for a vacation to remember!!

This has to be the absolute best all-inclusive I have ever experienced. This was a couples trip so we got to stay on the adult Grand Class side of the property. The room was huge and on the 2nd floor and up incredible direct views of the beach and ocean. The pools (3 total on the property) were also very nice and the beach was white powder sand. The ocean water was wonderful. A little rocky but nothing unmanageable. The service was the absolute best I have experienced in the Caribbean/Mexico. Blanca was extremely attentive with very professional client service. Manuel, the beach/pool manager, was professional and accommodating with anything and everything we needed. The pool attendants at Grand Class were also very professional and even brought over chairs at the pool when all were taken. As for the food, we very much enjoyed Bistro for breakfast and dinner, Piaf was wonderful, did not like Cocina de autor (tasking menu), and the buffet at Azul for lunch was pretty good. We very much enjoyed the the Koi bar at the Zen building where we watched the final four on an enormous screen. The spa took the cake for us with an absolutely wonderful massage that came with the ability to lounge at the indoor hydrotherapy pool area unlike anything I have experienced at anywhere else. The kids activities looked great and tempts us to go back with ours. Either way we will certainly keep this place in our rotation.

We have been to Grand Velas 3 times and absolutely love it. We had been to one other all-inclusive resort in Riviera Maya before and the food there just wasn't up to par. Grand Velas's food is outstanding and the service impeccable. The staff is so friendly. We will always remember Pedro, Rodrigo, and Marco at the Ambassador pool. They were so attentive and always served with a smile. We stayed in the Zen section, which is so peaceful and relaxing. Claudia was our concierge and took care of every last detail of our stay, and continually checked on us to see if we needed anything. Chakka was our favorite place for breakfast and we were so well taken care of by all, especially hostess Jasmine (Yasmeen?) and waiters Willie and Antonio. The staff treats everyone like family and they aim to please. We will probably never even try another resort because Grand Velas is just perfect.