Luxury Riviera Maya Hotel Reviews

This is hands down one of the best all-inclusive stays! We went during Spring Break and in celebration of our oldest turning 6. Our concierge (Braulio and Alfonso) went above and beyond daily to make sure our kiddo was celebrated. Additionally there were a handful of other amazing staff that went above and beyond including: Astrid - Teens Club Ernesto & Rubicel - Azul Adolfo & Ángel - Lucca Dani - Chaka José | Irvin - Ambassador pool It was truly a great experience! Thank you!! Highly recommend.

Nos encanta esta cadena. El servicio muy bueno, las instalaciones hermosas. Nos quedamos en el área Zen y nos pareció hermoso. Nuestro concierge Hector muy profesional y atento. Esperamos regresar pronto.

Had a great stay at Grand Velas overall. Food was excellent, easily one of the best I’ve had at an all-inclusive. Sin Lin was the highlight — definitely the star restaurant of the hotel. The property is beautiful and huge, and everything is kept very clean. You can tell they really take care of the place. Our concierge, Jessica, was great — very kind, polite, and helpful whenever we needed anything. Honestly, the staff are what make this place. Everyone is hospitable, respectful, and willing to help, which makes a big difference. If you’re trying to avoid the usual mediocre all-inclusive experience, this is a solid choice.