Luxury Riviera Maya Hotel Reviews

This is an incredible 5-star all-inclusive resort. Pros: -heated pool for children, prior to going it was unclear if the pool at Ambassador was heated, and it definitely is. -they have activities throughout the day for the kids, including pool games, which the kids really enjoyed -teen room has lots of games, arcade games, video games, billiards, and fooseball -food is excellent. I get nervous about food quality at all-inclusives, and this was exceptional. Restaurants Frida and Lucca were great, would go again. -service is exceptional. on our last day the concierge said someone would get our luggage from our room at 9:00 am while we were at breakfast and when we were done with breakfast, luggage was in the lobby ready for checkout. -this hotel is very well-organized, staff is very friendly, and resort is clean. Area for improvement: -Would love to have chicken and veggie burger options for the daily burgers that are served by the pool *overall, will definitely go back.

An Unforgettable, Truly Royal Experience at Grand Velas Riviera Maya Our one-week stay at Grand Velas Riviera Maya was nothing short of extraordinary. From the moment we arrived, we were treated like royalty. Every detail was thoughtfully handled, and the level of service throughout the resort exceeded anything we have experienced before. The staff is the true heart of this resort—warm, professional, attentive, and genuinely kind. Every greeting came with a smile, and every request was met with care and efficiency, often before we even had to ask. The service felt personal, sincere, and incredibly welcoming. The food was exceptional—world-class in every way. Each restaurant offered a unique and unforgettable dining experience. Lucca stood out in particular; the cuisine was outstanding, and the service was impeccable. Special thanks to Santos at Lucca, whose professionalism, attentiveness, and kindness made our dining experience especially memorable. The rooms were luxurious, spotless, and beautifully designed, offering breathtaking views and every comfort imaginable. Housekeeping was flawless, and the attention to detail made us feel pampered each and every day. The resort itself is stunning—peaceful, elegant, and immaculately maintained. Whether relaxing by the pool, walking through the grounds, enjoying the spa, or simply taking in the atmosphere, everything felt refined and serene. We would like to extend a heartfelt thank-you to the management team and every member of the Grand Velas Riviera Maya staff. From management to housekeeping, restaurant teams, and those working behind the scenes, the pride, care, and dedication shown in your work made our stay exceptional and made us feel genuinely valued. Grand Velas Riviera Maya doesn’t just meet expectations—it exceeds them in every way. This is more than a vacation; it is an experience defined by luxury, care, and excellence. We left with unforgettable memories and hearts full of gratitude. We cannot wait to return and would highly recommend this resort to anyone seeking a truly exceptional, five-star experience. — Nikki Mehta

After falling in love with the Grand Velas properties during our stay at the Cabo location, we decided to spend our son’s birthday at the Riviera Maya resort. Again, they were top notch and incredible. We stayed in the zen section, which was super cool, and felt like we were staying in an elaborate tree house. Our son once more fell in love with the kids club, and never wanted the vacation to end. Thanks to everyone there for making his birthday trip unforgettable.