Luxury Riviera Maya Hotel Reviews

Alfonso and Alejandro were the best! We had an amazing week here and we're well taken care of! They went above and beyond to make sure we enjoyed our week. 10/10 one of the best resorts I've ever been to

Absolutely magic

Our stay at Grand Velas Riviera Maya was fantastic from start to finish. The resort itself had immaculate grounds, incredible food, and a level of service that truly sets it apart as a luxury experience. A special shoutout to Luis at the Grand Class pool bar - he was phenomenal. Always friendly, attentive, and clearly passionate about what he does. He made every visit to the pool bar feel welcoming and memorable. Another huge thank you to Orlando from the karaoke bar. He brought such great energy, made everyone feel comfortable, and provided top-tier service all night. The staff at Grand Velas genuinely goes above and beyond, and Luis and Orlando are perfect examples of why this resort is so special. We can’t wait to return!